Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denied biometrics access on accident

  • 1 reply
  • 0 have this problem
  • 21 views
  • Last reply by Dropa

more options

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I selected the "unlock with biometrics" option, firefox prompted me about whether I wanted to allow biometrics access or not. I accidentally clicked on "no" and now I don't know how to change that. Trying to enable biometrics in bitwarden doesn't open the firefox prompt again. Any help is appreciated!

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I selected the "unlock with biometrics" option, firefox prompted me about whether I wanted to allow biometrics access or not. I accidentally clicked on "no" and now I don't know how to change that. Trying to enable biometrics in bitwarden doesn't open the firefox prompt again. Any help is appreciated!

All Replies (1)

more options

Maybe contact Bitwarden since that seems to be the program that installed that feature. If this feature was set by Bitwarden that might be the support you need to contact on for this.