Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot search or load new websites

more options

I can load up a new session of Firefox and browse OK. Then suddenly if I enter a different website in the address bar and press enter nothing happens, as if I didn't press anything. Same for if I type into the search bar, type what I am searching then press enter and nothing happens. I can refresh the same page, that works, I can click on websites via the favourites bar and it will take me to the correct page.

I have troubleshooted, tried a few obvious things on the help pages, clear cache etc. Troubleshoot mode and refresh and the issue goes away. Then comes back quickly. This is the latest version as of 13 May 2022 with clean install I haven't any other plugins etc.

I can load up a new session of Firefox and browse OK. Then suddenly if I enter a different website in the address bar and press enter nothing happens, as if I didn't press anything. Same for if I type into the search bar, type what I am searching then press enter and nothing happens. I can refresh the same page, that works, I can click on websites via the favourites bar and it will take me to the correct page. I have troubleshooted, tried a few obvious things on the help pages, clear cache etc. Troubleshoot mode and refresh and the issue goes away. Then comes back quickly. This is the latest version as of 13 May 2022 with clean install I haven't any other plugins etc.

Chosen solution

You may be able to correct the problem with Google sites by changing the following preference in about:config to false: security.tls.enable_0rtt_data

https://support.mozilla.org/en-US/questions/1377212 https://support.mozilla.org/en-US/kb/about-config-editor-firefox

Read this answer in context 👍 0

All Replies (4)

more options

Thanks for responding. It is set to Nottingham.ac.uk

more options

Yes that's right. I haven't been on this computer since, sorry, so today everything is fine then google search bar will not search. If I change to Bing it will search. I can't load Google from address bar but it will let me enter and submit an address for another website.

more options

Chosen Solution

You may be able to correct the problem with Google sites by changing the following preference in about:config to false: security.tls.enable_0rtt_data

https://support.mozilla.org/en-US/questions/1377212 https://support.mozilla.org/en-US/kb/about-config-editor-firefox

more options

Thank you this appears to have worked.