Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Connect to Incoming or Outgoing Mail Server after Changing Password

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

more options

After changing my password for my ATT mail account, I can use that email account via webmail and by using the mail app on my iPhone. In Thunderbird, I entered the new password several times through the "Saved Passwords" feature. However, each time I use Thunderbird to try to receive or send messages in that email account, I get the error message "Login to server imap.mail.att.net with username +++++ failed. Retry. Enter New Passoword. Cancel." Adding the new password there doesn't do the trick either. What's going wrong? How can I correct this? Thanks for the help.

After changing my password for my ATT mail account, I can use that email account via webmail and by using the mail app on my iPhone. In Thunderbird, I entered the new password several times through the "Saved Passwords" feature. However, each time I use Thunderbird to try to receive or send messages in that email account, I get the error message "Login to server imap.mail.att.net with username +++++ failed. Retry. Enter New Passoword. Cancel." Adding the new password there doesn't do the trick either. What's going wrong? How can I correct this? Thanks for the help.
Attached screenshots

All Replies (1)

more options

Generate a secure mail key on the AT&T site and use that as the password in TB.

https://www.att.com/support/article/u-verse-high-speed-internet/KM1010523/