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Firefox login

  • 2 replies
  • 1 has this problem
  • 37 views
  • Last reply by cor-el

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Every time I open firefox I am asked to enter the primary password for firefox Mozilla.

I hit cancel and everything seems to work fine. Why is this showing up? There is not an option to change the pw.

I use keeper as a pw manager. There isn't a mozilla firefox listed.

Any ideas on what to do?

Thanks,

Marty

Every time I open firefox I am asked to enter the primary password for firefox Mozilla. I hit cancel and everything seems to work fine. Why is this showing up? There is not an option to change the pw. I use keeper as a pw manager. There isn't a mozilla firefox listed. Any ideas on what to do? Thanks, Marty
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All Replies (2)

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Do you have the Master Password enabled?

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Are you using Sync because that can be a reason to ask for the Primary/Master Password ?

Sync stores the credentials of the Firefox Account in the password manager and you need to unlock the password manager when you start Firefox by entering the primary password to make it possible to connect to Sync.