Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Awful Browser lost all

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

Nice [expletive] job MZ lost all my damn book marks, lost all my damn passwords and lost any and all thought of you being a god damn good browser. [profanity] you're update sucks and I want nothing to do with you (2009-2020)

Please do not use obscene, lewd, lascivious, filthy, or excessively violent language. See Mozilla Support rules and guidelines

Nice [expletive] job MZ lost all my damn book marks, lost all my damn passwords and lost any and all thought of you being a god damn good browser. [profanity] you're update sucks and I want nothing to do with you (2009-2020) ''Please do not use obscene, lewd, lascivious, filthy, or excessively violent language. See [[Forum rules and guidelines]]''

Modified by Andrew

All Replies (3)

more options

Hi! Is there an issue that need us to help you with?

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.