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add ons don't work

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by bcjammerx

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EVERY GD time you update firefox my addons stop working! WTF!!!???

EVERY GD time you update firefox my addons stop working! WTF!!!???

All Replies (4)

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Hi

Which add-ons are you trying to install? Are you installing them from https://addons.mozilla.org?

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Whenever I update my previously installed add-ons are ALL removed, I've had to reinstall them with the last three updates. And yes, I ONLY install add-ons through Mozilla's website. There is another update notice I'm getting but I'm not doing it because of this issue.

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Hello bcjammerx,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you,

child_duckling

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I already re-installed my add-ons...I'm just not going to install the new updates, sick of dealing with this recurring issue honestly. When I see an update that specifically addresses this I'll install it but not until then