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Export function won't work in Thunderbird 5.9.1

  • 2 replies
  • 1 has this problem
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  • Last reply by Jack2018

Jack2018
Jack2018
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I am trying to transfer email addresses from a 2009 ASUS laptop (running the Windows 10 update to the original Windows 7 O/S) to another computer. I have the latest version of Thunderbird 5.9.1 on both computers. When I try to export one of my address books on the ASUS Windows 10 computer to a USB stick using the Export function, I get the message "There are no more files" and the location on the USB stick is empty. When I try to export an address book from the other computer using the exact same steps, it is successful, so there is nothing wrong with the steps I am using: Insert USB stick and create new file. Open Thunderbird Address Book, highlight the address book to be transferred and click Tools > Export. Select the USB stick and new file on the left side. Click "Save". I can easily save other files to the USB stick outside of Thunderbird.

I am trying to transfer email addresses from a 2009 ASUS laptop (running the Windows 10 update to the original Windows 7 O/S) to another computer. I have the latest version of Thunderbird 5.9.1 on both computers. When I try to export one of my address books on the ASUS Windows 10 computer to a USB stick using the Export function, I get the message "There are no more files" and the location on the USB stick is empty. When I try to export an address book from the other computer using the exact same steps, it is successful, so there is nothing wrong with the steps I am using: Insert USB stick and create new file. Open Thunderbird Address Book, highlight the address book to be transferred and click Tools > Export. Select the USB stick and new file on the left side. Click "Save". I can easily save other files to the USB stick outside of Thunderbird.

All Replies (2)

Matt
Matt
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What address books are selected. I have all addrerss books selected and I get 20 save as dialogs as I have 20 address books.

Jack2018
Jack2018 Question owner
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What I am doing now works fine with any other computer using Thunderbird and Windows 10. The problem with this computer is that when I click "Save" nothing happens except I get the message "There are no more files". There must be something wrong with either the Thunderbird settings or the Windows settings on this computer. I have also tried closing Thunderbird and re-opening, and shutting the computer off and restarting.