Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox and chrome both crashing

  • 4 replies
  • 1 has this problem
  • 42 views
  • Last reply by Shadow110

more options

Both my browsers are crashing. People tell me it might be my video card. I have deleted and re installed the drivers for my video card but I still have problem. Dell 610i desktop Windows Vista Nvidia GEForce 9800 GT video card.

Both my browsers are crashing. People tell me it might be my video card. I have deleted and re installed the drivers for my video card but I still have problem. Dell 610i desktop Windows Vista Nvidia GEForce 9800 GT video card.

All Replies (4)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options
more options

Crash Reason : s::jit::MBasicBlock::NewSplitEdge

Hi, is beyond me, only 2 references to your crash reason, 4yrs ago and is in java script compilers is all I can get out of it.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Do not pass bad files back to your profile, use only your bookmarks if can.

more options

Video Card Driver Errors : adapterDescription: NVIDIA GeForce 9800 GT driverDate: 11-14-2016

u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable',

supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60 webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.

Uninstall and Reinstall them from a fresh download.

Modified by Shadow110