Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why isn't the Sign In Problem fixed? I can't sign in with a previously useable password, and posted 'solutions' are meaningless.

  • 3 replies
  • 3 have this problem
  • 11 views
  • Last reply by Shadow110

Tom Nielsen
Tom Nielsen
more options

1. Doesn't recognize previously recognized password so can't sign in; 2. No email received for whenreset attempted, although response was that a message was successfully sent; 3. Can't reply to related article because I can't sign in.

1. Doesn't recognize previously recognized password so can't sign in; 2. No email received for whenreset attempted, although response was that a message was successfully sent; 3. Can't reply to related article because I can't sign in.

Chosen solution

Hi, the issue is case wise I would think and is seen as a new address. If want the other account use the other email address.

The username, there, differs casewise from the one I used when I registered after asking my first support question (I.e., one is XXXXxxxx@gmail.com while the other is xxxxxxxx@gmail.com)
Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

1) Are you using any Password Manager besides Firefoxes?

2) Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Tom Nielsen
Tom Nielsen Question owner
more options

1. I'm using only LastPass; Firefox PM is unchecked. 2. Not sure what you are saying, here: Which website?

You say, "Check your user profile at the site." By site Do you mean my Firefox app account profile?* The username, there, differs casewise from the one I used when I registered after asking my first support question (I.e., one is XXXXxxxx@gmail.com while the other is xxxxxxxx@gmail.com)

You say, "Check your junk mail folder." I am using Gmail, thus I use no "Junk mail folder" or junk label. I did a Gmail global search for Mozilla messages and found no confirmation email.

The problem remains in Safe Mode.

_____

  • BTW, I have no problem signing in to the Firefox app and managing it.
Shadow110
Shadow110
more options

Chosen Solution

Hi, the issue is case wise I would think and is seen as a new address. If want the other account use the other email address.

The username, there, differs casewise from the one I used when I registered after asking my first support question (I.e., one is XXXXxxxx@gmail.com while the other is xxxxxxxx@gmail.com)