Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to stream Amazon videos in HD using html5

smilingbob
smilingbob
more options

Amazon Video is playing only in SD using the new html5 player in 47.0.1

Operating System: Windows 7 SP1

Details: I just allowed Firefox to update from 46.0.1, where Amazon videos and movies were playing perfectly in HD in Silverlight. The upgrade to the new browser now has all my video playing in SD. I finally reverted Firefox back to 46 with Silverlight as I could find no solution to this issue, anywhere. I've already trouble shooted all the normal things like internet connection, etc. It is definitely the browser upgrade and html5 that is hosing my HD.

Has anyone else had an issue with Windows 7 and 47.0.1 playing ONLY in SD with the new html5 player? Also, if I must stay on 46, is there a way to get rid of the annoying nag that comes up each and every time I open a video on Amazon? It keeps telling me to upgrade to 47 to stream in HD on html5, but ofcourse all it does is stream SD. Would love to know if there are any solutions, because as much as I hate going back to Chrome, I may have no other choice at this point. I use FF on all of my computers including (2) desktops, (3) laptops and an HTPC.

Amazon Video is playing only in SD using the new html5 player in 47.0.1 Operating System: Windows 7 SP1 Details: I just allowed Firefox to update from 46.0.1, where Amazon videos and movies were playing perfectly in HD in Silverlight. The upgrade to the new browser now has all my video playing in SD. I finally reverted Firefox back to 46 with Silverlight as I could find no solution to this issue, anywhere. I've already trouble shooted all the normal things like internet connection, etc. It is definitely the browser upgrade and html5 that is hosing my HD. Has anyone else had an issue with Windows 7 and 47.0.1 playing ONLY in SD with the new html5 player? Also, if I must stay on 46, is there a way to get rid of the annoying nag that comes up each and every time I open a video on Amazon? It keeps telling me to upgrade to 47 to stream in HD on html5, but ofcourse all it does is stream SD. Would love to know if there are any solutions, because as much as I hate going back to Chrome, I may have no other choice at this point. I use FF on all of my computers including (2) desktops, (3) laptops and an HTPC.

Chosen solution

Thank you for the update.

As for the explanation, I'm not sure what it could be. Possibly the display drivers for your graphics card, or some video decoding feature of Windows, is more fully compatible with 32-bit Firefox than 64-bit Firefox??

Read this answer in context 👍 0

All Replies (2)

smilingbob
smilingbob Question owner
more options

Update: I have HD working now on Firefox 47.0.1 streaming Amazon videos. I switched from the 64bit client to the 32bit and now it works as it should, no idea why there would be a difference.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Thank you for the update.

As for the explanation, I'm not sure what it could be. Possibly the display drivers for your graphics card, or some video decoding feature of Windows, is more fully compatible with 32-bit Firefox than 64-bit Firefox??