Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I use Mozilla as my browser and went to Martin guitar custon shop web page and clicked on conf custom guitar and got a false error message. Can you help ??

  • 12 replies
  • 1 has this problem
  • 8 views
  • Last reply by mrbirdog

more options

I use mozilla as my browser and get a java script false error message when trying to use an app in Martin Guitarweb site.

I use mozilla as my browser and get a java script false error message when trying to use an app in Martin Guitarweb site.

All Replies (12)

more options

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

cor-el said

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)? Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the Cache":
  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove the Cookies" from websites that cause problems.
  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

I tried the above and still have same problem...... The web page i go to is just Martin Guitar and on their site there is a page that allows you to click on and customize the guitar you want them to build. When I do that i get the all white page with one word in the top left hand corner "False".

more options
more options

Yes, And when i scroll down to click on one of the guitars to customize and hit enter I get the white screen with the word false in the top left corner...thanks for your help, I tried clearing cookies and cashe and also yesterday reinstalled java ( I think properly )...

more options

That feature seems to be a Shockwave Flash application that opens for me below the guitars images.

Do you otherwise have problems with Flash?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

I tried safe mode and also disabled on add ons and still have error message. Now I have to get out of safe mode... Anything else we can try ???

more options

mrbirdog said

I tried safe mode and also disabled on add ons and still have error message. Now I have to get out of safe mode... Anything else we can try ???

Hmm. Worked for me. Just send the cash to me so I can get it. (Grin)

.

more options

you have expensive tastes my friend....Anybody else have any suggestions on how to get that to work on the Martin Website... thanks in advance

more options

Could you test with protected mode disabled in Flash. https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox

more options

I tried disabling Flash protected mode to no avail....Thanks for the suggestion. I still get the "False" on an all white screen when attempting to use the customize feature on the martin guitar website. It really is annoying, please keep the ideas/suggestions coming......

more options
more options

I refreshed Firefox but still get error message "False" Not sure if that is what you meant as a possible solution...