Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some Google services appear scrambled, even after refresh, except in safe mode.

  • 3 replies
  • 2 have this problem
  • 17 views
  • Last reply by Billbad

Billbad
Billbad
more options

Certain Google services, such as the newer full version of Maps, embedded maps, and Google Drive's document viewer, appear scrambled. Among other things, icons from the Mac OS Application Dock appear on the page in broken pieces.

Restarting in "safe mode" does solve the problem. However, systematic disabling/uninstalling of each add-on did not solve. Two "Refreshes" did not solve. Even with no add-ons installed, restarting in "safe mode" DOES still solve the problem.

Certain Google services, such as the newer full version of Maps, embedded maps, and Google Drive's document viewer, appear scrambled. Among other things, icons from the Mac OS Application Dock appear on the page in broken pieces. Restarting in "safe mode" does solve the problem. However, systematic disabling/uninstalling of each add-on did not solve. Two "Refreshes" did not solve. Even with no add-ons installed, restarting in "safe mode" DOES still solve the problem.

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Read this answer in context 👍 1

All Replies (3)

Billbad
Billbad Question owner
more options

Screenshot. Note icons from dock appearing on page...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Billbad
Billbad Question owner
more options

cor-el said

You can try to disable hardware acceleration in Firefox.
  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

Thank you! Turning off hardware acceleration solved all apparent instances of scrambled pages. As a tech nerd, that also makes the connection for me to other on-screen graphics. I was beginning to suspect a virus.

Modified by Billbad