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Sync encountered an error while syncing:Incorrect account name or password

  • 4 replies
  • 3 have this problem
  • 20 views
  • Last reply by guigs

guigs
guigs
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i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this

1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password

https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254

Signing back in resolved this for now, but will wait

i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this 1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254 Signing back in resolved this for now, but will wait
Attached screenshots

All Replies (4)

guigs
guigs Question owner
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https://pastebin.mozilla.org/8847264

guigs
guigs Question owner
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The error is still there after updating to the new beta channel I attached a image of where the new error displays

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I assume that only one of the Sync developers could answer this question.

Maybe ask Kevin (kbrosnan) or another dev on IRC.

guigs
guigs Question owner
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Yep, so this went away when I used the previous password, I wonder if this has to do with resetting passwords. I am looking for help here to see if there are other steps to reproduce this. With out clear steps, its not useful to a sync developer.