Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

we get a notice that ver 38.0.1 is available, then we download and install, then we go to "About Firefox" and see that we have version 36.0.1 rather than 38.0.1

  • 1 reply
  • 2 have this problem
  • 14 views
  • Last reply by ideato

xiaozhixie
xiaozhixie
more options

We get a notice that Firefox update 38.0.1 is available. So, we choose the update option, it downloads, and we restart Firefox to install. Then, shortly after that we get the same notice about version 38.0.1 being available. When we go to "About Firefox" in the Firefox menu, it says we have version 36.0.1. Well, which version do we really have? If the updater thinks it's 36.0.1, no wonder we get constant update notices. That is annoying enough, but my main worry would be that it really is 36.0.1, i.e., a less secure version.

This is on a MacBook Pro running OS X 10.9.5.

We get a notice that Firefox update 38.0.1 is available. So, we choose the update option, it downloads, and we restart Firefox to install. Then, shortly after that we get the same notice about version 38.0.1 being available. When we go to "About Firefox" in the Firefox menu, it says we have version 36.0.1. Well, which version do we really have? If the updater thinks it's 36.0.1, no wonder we get constant update notices. That is annoying enough, but my main worry would be that it really is 36.0.1, i.e., a less secure version. This is on a MacBook Pro running OS X 10.9.5.

All Replies (1)

ideato
ideato
more options

Hi xiaozhixie, please download and install the new firefox version, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac

Now please go to "About Firefox" in the Firefox menu, and check the version, what do you have ?

thank you