Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Updated EVERYTHING Disabled as much as possible

Firefox crashes many, many times per day. In fact, it just crashed again, 5 minutes after opening for the crash report, which I'll now have to pull again because I hadn't copied it yet . . .

bp-ef52e542-c155-4e16-aa9d-8bfff2150509

And now, it has crashed again after another 5 minutes.

Attached screenshots

All Replies (1)

more options

This could possibly be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport


  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html