Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when I try to rewind or fast forward netflix?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

I have a weird problem with netflix I've been dealing with for awhile and it BUGS me to no end.

Whenever I try to fast forward or rewind on netflix, the browser freezes up and then my whole computer is frozen and dead. I can click on the progress bar of netflix to wherever, and the little red circle appears and spins for about 4 seconds, and then it just freezes up and a few seconds later my whole computer is pretty much useless and I'm forced to just shut it down improperly.

It's not a huge deal I guess, I just try not to ever need to rewind a little bit when I miss something, but when I do need to, it's annoying as heck. I use firefox, because I also have a problem watching netflix on chrome (it's choppy and I can't figure that out either, I've tried everything) so my preferred browser of choice is firefox for netflix) but this issue is getting annoying. (If it makes a difference, I can fast forward or rewind netflix fine on chrome, I've tried it just today).

I've figured out that if I rewind and give it like 3 seconds (right before I know its about to crash) and then hit the refresh button, usually my video will reload to the place I wanted to be at.

Anyway, help would be awesome. Thank you :)

I have a weird problem with netflix I've been dealing with for awhile and it BUGS me to no end. Whenever I try to fast forward or rewind on netflix, the browser freezes up and then my whole computer is frozen and dead. I can click on the progress bar of netflix to wherever, and the little red circle appears and spins for about 4 seconds, and then it just freezes up and a few seconds later my whole computer is pretty much useless and I'm forced to just shut it down improperly. It's not a huge deal I guess, I just try not to ever need to rewind a little bit when I miss something, but when I do need to, it's annoying as heck. I use firefox, because I also have a problem watching netflix on chrome (it's choppy and I can't figure that out either, I've tried everything) so my preferred browser of choice is firefox for netflix) but this issue is getting annoying. (If it makes a difference, I can fast forward or rewind netflix fine on chrome, I've tried it just today). I've figured out that if I rewind and give it like 3 seconds (right before I know its about to crash) and then hit the refresh button, usually my video will reload to the place I wanted to be at. Anyway, help would be awesome. Thank you :)

All Replies (1)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: