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VPN with ethernet (cable) connection not working

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Konstantina Papadea replied
DOlly
DOlly

Hi,

The Mozilla VPN seems to have a hard time with the wired connection (or rather the opposite). As soon as the VPN is on, the connection stops working. The VPN do not recognize the wired connection, either.

There doesn't seem to be a mention of Ethernet connection anywhere in the FAQs.

Question: is the Mozilla VPN compatible with a wired connection?

Thank you!

Hi, The Mozilla VPN seems to have a hard time with the wired connection (or rather the opposite). As soon as the VPN is on, the connection stops working. The VPN do not recognize the wired connection, either. There doesn't seem to be a mention of Ethernet connection anywhere in the FAQs. Question: is the Mozilla VPN compatible with a wired connection? Thank you!

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Konstantina Papadea
Konstantina Papadea
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Mozilla Staff

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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