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Since ver 142, I cannot receive any mail in the normal inbox. I can find it by going to "trouble shooting mode", but that's it. Any ideas?

  • 16 отговора
  • 0 имат този проблем
  • 43 изгледи
  • Последен отговор от Rick

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Since ver 142, I cannot receive any mail in the normal inbox. I can find it by going to "trouble shooting mode", but that's it. Any ideas?

Since ver 142, I cannot receive any mail in the normal inbox. I can find it by going to "trouble shooting mode", but that's it. Any ideas?

Променено на от Wayne Mery

Всички отговори (16)

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Are you using add-ons?

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I use few. Not any added since the vew version.

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Add-ons are a common reason why something works in troubleshooting mode that does not work otherwise. Maybe an add-on is not compatible with your version.

Try running Thunderbird in normal mode with add-ons selectively disabled.

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What I also find interesting. it that the normal inbox still ccounts the correct number of new ones, it just doesn't show them.

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Ok, i disabled alll of the add-ons, and problem is still there. (I closed and retarted it as well.)

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Repair your inbox folder: right click, "Properties", "Repair folder". Do more messages appear?

See if other suggestions here help: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Use the default theme?

Turn off hardware acceleration?

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I've done most of the above and no luck. Sure thought that was it!

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Well "most of", may not be enough.  :)

Are you using the default theme? Did you turn off hardware acceleration?

Did you repair the folder?

Are you using anti-virus software?

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Yes, repaired the folder. Yes repaired the folder. Yes, using default theme. Yes, turned off acceleration. So, looks like I got them!

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Anti-virus software?

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I do have that, but the ad-on was turned off and I saw no changes.

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Sorry, Dick. I'm out of ideas. Maybe someone else can help more.

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I do appreciate your help, Rick! It's too bad that none of this solved the problem. I guess that, since the problem still exists after an uninstall/reinstall, the problem must exist in the portion saved on my computer - the personal info, etc. But, it seems that a lot of what you had me try would ev=ffect that. So, who knows? Maybe you're right and someone else has the right bright idea! Thanks again for the help. Dick

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Just one last thing: it's not clear that you disabled anti-virus because you referred to an add-on instead. You could try starting Windows in safe mode with networking and see if you get your messages.

OK, one more thing that has been troubling me: you said that you do not receive messages in the "normal" inbox. What is the "normal" inbox? Do you receive them somewhere else?

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Wasn't sure what to call it, but I meant the inbox that comes with the app. and is found on the tab "Inbox Local Folders". I have three accounts opened and none of them has an mail shown in the Inbox for any of them. The "count" shows I am receiving email and how many, but no emails are displayed in either the list portion of the screen or the message displayed portion. For that, I have to go to the Troubleshoot Mode.

I also tried the Safe Mode and no change happen. Still none displayed.

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Are all your accounts POP accounts? Are they accessed from anywhere else, e.g., web mail?

Would you please post a screenshot of your folder pane and message list pane after redacting for privacy?

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