Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Thundbird keeps crashing on startup

  • 1 отговор
  • 2 имат този проблем
  • 4 изгледи
  • Последен отговор от Wayne Mery

Moriarty46
Moriarty46
more options

I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years.

Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years. Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

Променено на от Wayne Mery

Всички отговори (1)

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Sounds like https://bugzilla.mozilla.org/show_bug.cgi?id=700827

Are you submitting your crash reports with you email address? And what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Променено на от Wayne Mery