Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

cannot send emails. getting this message An error occurred while sending mail. The mail server responded: JA4h1u0034B47Fy01A4iSs message rejected due to spam o

  • 3 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от christ1

etudes
etudes
more options

Since 24 hours I've not been able to send mail from my laptop using thunderbird. I can send from my phone. I get this message:

An error occurred while sending mail. The mail server responded: JA4h1u0034B47Fy01A4iSs message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.. Please check the message and try again.

I have full cover from McAfee so I don't think it's a virus.

I also had a problem receiving mail the last week and Plusnet have adjusted my spam settings. I can now receive.

Since 24 hours I've not been able to send mail from my laptop using thunderbird. I can send from my phone. I get this message: An error occurred while sending mail. The mail server responded: JA4h1u0034B47Fy01A4iSs message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.. Please check the message and try again. I have full cover from McAfee so I don't think it's a virus. I also had a problem receiving mail the last week and Plusnet have adjusted my spam settings. I can now receive.

Всички отговори (3)

christ1
christ1
  • Top 25 Contributor
more options
If you believe this is in error please login to your portal or contact your ISP support team.

Nothing else to say.

etudes
etudes Задаващият въпроса
more options

Thanks, Thistle! I've contacted Plusnet who are unable to help at all. I don't have a clue how to go froom here regarding contacting my ISP support team (what is that?) or login to my portal. I'm not a tech person and this language doesn't make sense to me.

christ1
christ1
  • Top 25 Contributor
more options

It is a message from your email provider's server. Only they can tell what this is all about or fix it in the first place. I guess your best bet is to call them.