Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

i can no longer open word or excel files from my email in firefox, i can in all other browsers. it started november 5, 2014

  • 2 отговора
  • 1 има този проблем
  • 6 изгледи
  • Последен отговор от cor-el

more options

Yesterday afternoon, out of the blue, I can no longer open word or excel documents from my gmail account in firefox browser on windows 7. I can in all other browsers. The error message is "There was a problem sending the command to the program"

Yesterday afternoon, out of the blue, I can no longer open word or excel documents from my gmail account in firefox browser on windows 7. I can in all other browsers. The error message is "There was a problem sending the command to the program"

Всички отговори (2)

more options

As a workaround, does it work to save the files first and then open them after saving?

Sometimes when Firefox has problems handing off a download to another program it is caused by a corrupted settings file. That file is hard to edit, so usually we suggest renaming the file to see whether that resolves the issue. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Start Firefox back up again and test your Gmail attachments. Any improvement?

Note: This resets some preferences to their defaults, such as which PDF viewer Firefox uses. If you need to update that again, please see this article: View and edit PDF files using Firefox’s built-in viewer.

more options

Try to redo the default browser setting and temporarily set another browser as the default browser.