I've lost my Firefox Sync account information - What to do

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Firefox Sync works by storing your data on Mozilla servers and synchronizing it with your computers and devices. When you set up Sync, you enter a usernamean email address and password in order to prevent others from accessing your account. In addition, we encrypt your data with a Recovery Key in order to keep it safe on the server. This article explains what to do if you forget or lose any of this important information and are unable to access your Sync account.

Where's my Recovery Key?

Get my Recovery Key from a synchronized device

  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. Click on the Sync tab.
  3. Click Manage Account and select My Recovery Key. Print or save your Recovery Key for later use.

Generate a new Recovery Key

If you don't have a copy of your Recovery Key saved, and you don't have a synchronized device nearby, follow these steps to generate a new Recovery Key.

Warning: This will erase all of your data stored on the server. New data will be secured by this key and then uploaded. Your other devices will stop synchronizing, unless you update them with the new Recovery Key.
  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. Click on the Sync panel.
  3. Click Set up Firefox Sync and a new window will open.
  4. Under I have a Firefox Sync account, click Connect.
  5. Click I don't have the device with me.
  6. Enter your account email address and password.
  7. Click I have lost my other device and a new Recovery Key will be made for you.
    Tip: It's a good idea to print or save your Recovery Key so that you can access your information even when you are away from this computer.
  8. Then click Change Recovery Key. You will see the Setup Complete screen.
  9. Click FinishClose to close the setup window.

I’ve forgotten my Sync password — how do I reset it?

To get a new password follow these steps.

Warning: Your other devices will stop synchronizing unless you update them with the new password.
  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. Click on the Sync panel.
  3. Click on Manage Account, and in the drop-down menu, click Change Password.
  4. Enter your new password in the Change your Password screen, then click Change Password.

Now you're ready to go. Remember to update your password on all your synchronized devices by clicking Sync Now and Preferences... in the bottom error bar that will be displayed.

I’ve forgotten or no longer have access to my Sync email address

Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Firefox Sync?

I've forgotten my master Firefox password

For security reasons, your master Firefox password is not synchronized. If you've forgotten your master password and want to stay synchronized, you'll need to reset your master password and re-add your computer to Firefox Sync.

Warning: This will clear your usernames and passwords stored on your device and disconnect you from Firefox Sync. However, your usernames and passwords on the Sync server won't be cleared.
  1. Reset your master password by following the instructions in Reset your Master Password if you've forgotten it.
  2. At the top of the Firefox window, click on the Firefox button and then select ExitAt the top of the Firefox window, click on the File menu and then select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit

    Click the menu button New Fx Menu and then click ExitQuit Close 29

  3. Start Firefox.
  4. Re-add your computer to Firefox Sync.

I’ve forgotten my Sync password — how do I reset it?

To get a new password follow these steps.

Warning: Your other devices will stop synchronizing unless you update them with the new password.
  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. On the Sync tab, click Sign in to open the Sign in page.
  3. On the Sign in page, click Forgot password? Firefox will send you a reset email.
  4. Follow the instructions in your reset email to change your password.

Now you're ready to go. Remember to update your password on each of your synchronized devices by following the steps below:

  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. On the Sync panel, click on Sign in to open the Firefox Sync page.
  3. Enter your new password and click Sign in.

I’ve forgotten or no longer have access to my Sync email address

Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Firefox Sync?



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