Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

A blank white rectangle appears infront of loading pages, forced to click it closed. How to remove these blanks from happening?

  • 2 cavab
  • 4 have this problem
  • 7 views
  • Last reply by cor-el

megs1
megs1
more options

I click a link and while page is loading, a single wide blank rectangle with an x in the upper right corner pops up. I am forced to close it by clicking the X. I cannot click on the desired 'loaded page' that sits behind the blank box at all. This happens throughout the day, everyday for the last 3 months. So annoying. I am not computer savvy. I took a pic for you to see, but I cannot figure out how to send it to you.

I click a link and while page is loading, a single wide blank rectangle with an x in the upper right corner pops up. I am forced to close it by clicking the X. I cannot click on the desired 'loaded page' that sits behind the blank box at all. This happens throughout the day, everyday for the last 3 months. So annoying. I am not computer savvy. I took a pic for you to see, but I cannot figure out how to send it to you.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello megs1, you can attach a picture when you reply to your original post.

could you also go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can't attach a screenshot to the first post that starts a thread, but you can do that in subsequent replies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.