Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

cannot download firefox, error message "firfox must be closed"

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by paul1214

paul1214
paul1214
more options

i cannot download firefox, i get a message " ? firefox must be closed to proceed with the installation. please close firefox to continue." the confusion for me is that firefox isnt opened??? i am trying to download!!

i cannot download firefox, i get a message " ? firefox must be closed to proceed with the installation. please close firefox to continue." the confusion for me is that firefox isnt opened??? i am trying to download!!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Google Chrome to download Firefox or anther Firefox version/

Are you saving the file to your computer (desktop)?

paul1214
paul1214 Question owner
more options

ok so now i was able to install, BUT the reson I was re-install it was because after opening and then closing firefoa, i counld not open it again without restarting my computer! i was able to do it b4.........