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Content wiped when moving email between Exchange accounts

  • Cavab yoxdur
  • 0 have this problem
Philip Kassanis
Philip Kassanis
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When I move or copy an email from one Exchange account to another the content and attachments are wiped out. The header (date/subject/from/to etc) is all intact. It happens to most but not all emails. This started on 27-Sep-24.

I'm using TB release 128.3.0esr (64-bit) on Windows 10

I've tested the same action within Microsoft Outlook and it doesn't happen. Therefore it appears to be a problem with Thunderbird or OWL. I am in touch with OWL at the moment who suggest removing and reinstating the accounts. I have done this but it make no difference... the same thing happens.

I can move emails to an IMAP account and this is fine... so it's only happening between Exchange accounts.

When I move or copy an email from one Exchange account to another the content and attachments are wiped out. The header (date/subject/from/to etc) is all intact. It happens to most but not all emails. This started on 27-Sep-24. I'm using TB release 128.3.0esr (64-bit) on Windows 10 I've tested the same action within Microsoft Outlook and it doesn't happen. Therefore it appears to be a problem with Thunderbird or OWL. I am in touch with OWL at the moment who suggest removing and reinstating the accounts. I have done this but it make no difference... the same thing happens. I can move emails to an IMAP account and this is fine... so it's only happening between Exchange accounts.

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