Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email bounce detection issue when creating new account

  • 1 cavab
  • 0 have this problem
  • 5 views
  • Last reply by Diegus83

more options

I’m trying to create a new Firefox Sync for a family member and the email they are using for it is a business email. When trying to sign up Firefox said the email was bounced and to check the address. We know the address is right because we received the email code. My guess is that Firefox mistakes the auto reply email with a bounce back. As I said this is a commercial account so they have an auto reply setup (“Thanks for reaching out, we will get back to you etc”). Now I’m waiting for 15’ before I can try to sign in again because it locked me out. I understand the feature is supposed to be helpful but if you can’t reliably detect real bounce backs it should be disabled. If I can’t use this address to create the account because of this my options are: - Tell this person to create a new email - Ask them to disable the auto reply in their current email - Don’t use Sync at all

None of these options is desirable or practical.

I’m trying to create a new Firefox Sync for a family member and the email they are using for it is a business email. When trying to sign up Firefox said the email was bounced and to check the address. We know the address is right because we received the email code. My guess is that Firefox mistakes the auto reply email with a bounce back. As I said this is a commercial account so they have an auto reply setup (“Thanks for reaching out, we will get back to you etc”). Now I’m waiting for 15’ before I can try to sign in again because it locked me out. I understand the feature is supposed to be helpful but if you can’t reliably detect real bounce backs it should be disabled. If I can’t use this address to create the account because of this my options are: - Tell this person to create a new email - Ask them to disable the auto reply in their current email - Don’t use Sync at all None of these options is desirable or practical.

All Replies (1)

more options

Update: it wasn’t possible to create this account at all. I’m presented with the box to enter the verification code, I get the email with the verification code, but before I can finish typing it the window refreshes telling me (incorrectly) that the email has been bounced, when it has only been replied to automatically.