Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

How can I stop Firefox from asking for the password for a deleted email account

fionamcdc1

Hi, I removed an email account that I no longer use via deleting the account under Account Settings - Account Actions - Remove Account. The email account is now removed, however I am regularly being prompted to provide the password for this removed account. What can I do to stop this message?

Many thanks

Hi, I removed an email account that I no longer use via deleting the account under Account Settings - Account Actions - Remove Account. The email account is now removed, however I am regularly being prompted to provide the password for this removed account. What can I do to stop this message? Many thanks

All Replies (2)

Check in tools>accountsettings that there is no entry under Outgoing Server for that account.

Thank you David, I have now done that. I now have an additional problem, after rebooting, I am still being prompted to enter a password for an addressbook linked to that old email. I have gone into my card book. I am able to remove the records in that address book, however I cant remove the addessbook itself. Any suggestions regarding how to stop the prompts for this address book password? Thanks