Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not saving passwords: Thunderbird 91.2.1 under Windows 10

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

more options

I am using the latest Thunderbird 91.2.1 under Windows 10.

Passwords are not being saved even when I click to save with password manager.

Older posts suggest deleting:

  \Users\userid\AppData\Roaming\Thunderbird\Profiles\defaultProfile\pkcs11.txt
  

but this file is not present in the latest version.

An earlier version of Thunderbird was uninstalled before the latest version was downloaded and installed.

I am using the latest Thunderbird 91.2.1 under Windows 10. Passwords are not being saved even when I click to save with password manager. Older posts suggest deleting: \Users\userid\AppData\Roaming\Thunderbird\Profiles\defaultProfile\pkcs11.txt but this file is not present in the latest version. An earlier version of Thunderbird was uninstalled before the latest version was downloaded and installed.

Chosen solution

sfhowes

Many thanks.

Seconds before your reply arrived I uninstalled Thunderbird and deleted the whole of the "thunderbird" folder in:

 users/USERNAME/appdata/roaming/

I then reinstalled Thunderbird and it worked!

Conclusion: it was stuff left over from a very old version of Thunderbird.

Many thanks for taking the time to reply.

Read this answer in context 👍 0

All Replies (4)

more options

Delete these 3 files, logins.json, key4.db, cert9.db, to erase all account and master passwords, with TB closed, then restart TB and enter the passwords when prompted, check the box to have them stored, and see if they appear in Saved Passwords. Check that you don't have a password manager supplied by some security suites acting on TB.

more options

Seçilmiş Həll

sfhowes

Many thanks.

Seconds before your reply arrived I uninstalled Thunderbird and deleted the whole of the "thunderbird" folder in:

 users/USERNAME/appdata/roaming/

I then reinstalled Thunderbird and it worked!

Conclusion: it was stuff left over from a very old version of Thunderbird.

Many thanks for taking the time to reply.

more options

Yes, it works to do a clean reinstall. However, that loses all previous email. For me that is a show stopper. I've tried the deletion of several files that seems to have worked for some people. Not me. Someone somewhere must know what's going on here.

more options

mrbadger42 said

Yes, it works to do a clean reinstall. However, that loses all previous email. For me that is a show stopper. I've tried the deletion of several files that seems to have worked for some people. Not me. Someone somewhere must know what's going on here.

You don't have to remove your current profile. Create a new one from Help/More Troubleshooting, about:profiles, add an account, and see if passwords work as expected. Data can be copied from the old profile to the new if necessary, and either profile can be launched from about:profiles.