Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost My saved passwords how to retieve it back

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I have formatted my laptop and reinstall Mozilla and logged in with new password as i forgot the old one. when i logged in i don't see my saved logins and password.

I have formatted my laptop and reinstall Mozilla and logged in with new password as i forgot the old one. when i logged in i don't see my saved logins and password.

All Replies (1)

more options

If you are talking about sync;

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address