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Ribbon not visible in google products - docs, sheets, slides etc.

Firefox Site breakages
cor-el replied
Denisefirefox
Denisefirefox

Hi -

Please see image - I cannot view the normal ribbon items - such as undo, print, paint, zoom - etc. through functions - these are normally represented by icons and you are able to edit and create your sheets, docs, slides etc. This started today. Help is appreciated

Hi - Please see image - I cannot view the normal ribbon items - such as undo, print, paint, zoom - etc. through functions - these are normally represented by icons and you are able to edit and create your sheets, docs, slides etc. This started today. Help is appreciated
Attached screenshots

All Replies (3)

Jeremy Sanders
Jeremy Sanders

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Denisefirefox
Denisefirefox Question owner

Hi, Sadly this did not help. Just a bunch of inconvenience - of course it was worth trying. Any other ideas?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window