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Firefox crashes

helmutlohkamp
helmutlohkamp
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I have no idea where my 1st try to ask got landed. So again: Since more than a week I face constantly crashes/crash forms with FF 65.0.1 when trying to Login to my banks. I run win 10 pro 64 bit new installed. FF ran smoth for the first couple of week. It runs w/o crashes in safe mode. "Edge" runs w/o crashes. I get crashes with many links I get from a Google search and when I try to run Videos (i,e, from Spiegel online). Meanwhile I got thru nearly all hints and tips including uninstalling all addons. I even did a clean reinstall twice. So I am now Pretty clueless and would appreciate some help. Thanks in Advance Helmut

I have no idea where my 1st try to ask got landed. So again: Since more than a week I face constantly crashes/crash forms with FF 65.0.1 when trying to Login to my banks. I run win 10 pro 64 bit new installed. FF ran smoth for the first couple of week. It runs w/o crashes in safe mode. "Edge" runs w/o crashes. I get crashes with many links I get from a Google search and when I try to run Videos (i,e, from Spiegel online). Meanwhile I got thru nearly all hints and tips including uninstalling all addons. I even did a clean reinstall twice. So I am now Pretty clueless and would appreciate some help. Thanks in Advance Helmut
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Chosen solution

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

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All Replies (4)

philipp
philipp
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hi, could you copy and paste a handful of crash report ids in text form - transcribing them from the screenshot would be a bit bothersome... thanks

helmutlohkamp
helmutlohkamp Question owner
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here a short list of copies: bp-19b43f09-eceb-4ead-b8ae-13cd20190219 19.02.2019, 11:36 bp-72a195e7-dc7e-4899-a56e-456530190219 19.02.2019, 11:35 bp-00a22de5-1cdc-49c1-97ea-306790190219 19.02.2019, 11:35 bp-a4225465-ae2c-4fb2-89bf-db1f00190219 19.02.2019, 11:35 bp-e88c839d-2891-4d4a-8294-0ab6d0190219 19.02.2019, 11:31 bp-b4517c3a-039e-49c0-9b98-973bb0190219 19.02.2019, 11:31 Hoping this is ok. Helmut

philipp
philipp
  • Moderator
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Seçilmiş Həll

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

helmutlohkamp
helmutlohkamp Question owner
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Wonderful - that solved my Problem at the first glance. I tested my two bank accounts and a vidio. Thank you very much. Yes, I installed 10 1809 N and added the feature pack laterz Thanks a lot So now an can close Edge (I had to use it but don't like). Helmut