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Thunderbird crashes after sending or attaching a file @ UserCallWinProcCheckWow

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  • 2 have this problem
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  • Last reply by Sideways

Sideways
Sideways
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Hello,

I'm using Windows 10 Home 64 bit edition Version 10.0.15063 Build 15063. I'm using Thunderbird version 52.1.1 (Windows 32 bit version). I've tried reverting to Thunderbird version 52.1.0. The problem persists (I'm using 52.1.1 again since reverting to an older version didn't help). I'm using POP accounts (not IMAP).

Every time I attach a file or send one, Thunderbird crashes. If the email sends properly, then Thunderbird still crashes immediately after I minimize Thunderbird.


I can also reproduce this issue in Thunderbird's safe mode with all add-ons disabled.

I've submitted a number of crash reports: bp-c6f20716-1774-46d5-9a30-d539d0170607 6/6/17 5:11 PM bp-7b43d64b-9020-45c6-8d6a-9137a0170607 6/6/17 5:04 PM bp-4a943765-572c-4354-bff9-96f1b0170607 6/6/17 5:00 PM bp-5d0b3c2b-db1f-4665-8e32-bfb320170606 6/6/17 4:57 PM bp-b922bbfd-fd34-4fbc-888a-78dc10170606 6/6/17 4:47 PM bp-e311fe7c-1fe4-47fe-ab47-13ae30170606 6/6/17 4:40 PM bp-93f16d0f-018a-48e9-9ebf-69e3c0170606 6/6/17 4:35 PM bp-de45c497-a41e-4552-b108-49c860170606 6/6/17 4:29 PM bp-f496680e-3f5f-42c2-991d-b46760170606 6/6/17 4:26 PM bp-38ffcd53-a87e-45d6-8e60-fec9e0170606 6/6/17 4:24 PM bp-8b91e2f1-8045-455e-99b5-0fe490170606 6/6/17 2:46 PM bp-d2909732-9459-4ce3-bfd0-48b5f0170606 6/6/17 2:40 PM


I'm not sure if developers would be willing to look at this issue, but I'd appreciate it.

I've also tried disabling Malwarebytes and Eset. Nothing helps.

Thank you for your time

Hello, I'm using Windows 10 Home 64 bit edition Version 10.0.15063 Build 15063. I'm using Thunderbird version 52.1.1 (Windows 32 bit version). I've tried reverting to Thunderbird version 52.1.0. The problem persists (I'm using 52.1.1 again since reverting to an older version didn't help). I'm using POP accounts (not IMAP). Every time I attach a file or send one, Thunderbird crashes. If the email sends properly, then Thunderbird still crashes immediately after I minimize Thunderbird. I can also reproduce this issue in Thunderbird's safe mode with all add-ons disabled. I've submitted a number of crash reports: bp-c6f20716-1774-46d5-9a30-d539d0170607 6/6/17 5:11 PM bp-7b43d64b-9020-45c6-8d6a-9137a0170607 6/6/17 5:04 PM bp-4a943765-572c-4354-bff9-96f1b0170607 6/6/17 5:00 PM bp-5d0b3c2b-db1f-4665-8e32-bfb320170606 6/6/17 4:57 PM bp-b922bbfd-fd34-4fbc-888a-78dc10170606 6/6/17 4:47 PM bp-e311fe7c-1fe4-47fe-ab47-13ae30170606 6/6/17 4:40 PM bp-93f16d0f-018a-48e9-9ebf-69e3c0170606 6/6/17 4:35 PM bp-de45c497-a41e-4552-b108-49c860170606 6/6/17 4:29 PM bp-f496680e-3f5f-42c2-991d-b46760170606 6/6/17 4:26 PM bp-38ffcd53-a87e-45d6-8e60-fec9e0170606 6/6/17 4:24 PM bp-8b91e2f1-8045-455e-99b5-0fe490170606 6/6/17 2:46 PM bp-d2909732-9459-4ce3-bfd0-48b5f0170606 6/6/17 2:40 PM I'm not sure if developers would be willing to look at this issue, but I'd appreciate it. I've also tried disabling Malwarebytes and Eset. Nothing helps. Thank you for your time

Modified by Wayne Mery

All Replies (3)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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What happens if you start Windows in safe mode??

Sideways
Sideways Question owner
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Thunderbird works in Windows Safe Mode.

I've narrowed down the problem to

1) Sending file attachments larger than 5 MB, and

2) some issue involving Sticky Password version 8.0.11.49 for Windows. As soon as I exit Sticky Password, the crashing stops.

What's odd is Sticky Password isn't installed in my Thunderbird program as an add-on. I specifically didn't want Sticky Password controlling passwords in Thunderbird.

Also, I can't reproduce this issue with Sticky Password and Thunderbird on other Windows 10 computers. I've tried uninstalling Sticky Password and reinstalling it to no avail. The issue persists.

Sideways
Sideways Question owner
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I put C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe in Sticky Password's Ignored app list (in settings), and now the crashing has stopped.

So, that's a workaround for now.