Latest Answers

• Tabs keep crashing

  It is getting worse: bp-8237ab4a-dce0-47bb-8d9f-faa420251015 10/14/2025, 11:59 PM View bp-63fa7606-5372-4ba8-b07c-416630251015 10/14/2025, 11:35 PM View bp-179e14eb-987…

• Tabs keep crashing

  Submitted Crash Reports Report ID Date Submitted bp-b3194a45-5782-4786-8d74-d301a0251010 10/9/2025, 11:20 PM View bp-0beea22b-5694-49e9-af2e-cdddc0251010 10/9/2025, 11:…

• Tabs keep crashing

  0ae5b9f8-bd7a-4142-81a5-f0385d48b906 10/6/2025, 10:52 PM 69fe8493-6f1c-4baf-b318-bbcafc5944da 10/6/2025, 9:49 PM 5c4085fd-07ec-4afb-a35f-3bab1ac49e8b 10/6/2025, 3:51 PM …

• 502 Bad Gateway on site: https://kingsumo.com/giveaways/confirm/kk4w40y/c55d0eb7cb064ad68a3874f0a2cdcda221f5105c3958fd170271941c1295da95

  here is another kingsumo site with 502 Bad Gateway; https://kingsumo.com/g/gslltf/sweet-romances-and-sweet-candies

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  Firefox screen shots do not work on Task Manager, so what can I take a screenshot of that would help? As I told you earlier, Copy (Ctrl+C) and paste (Ctrl+V) does not work on Task…

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  They are all Firefox.exe files created on 12/19/21. I tried to copy and paste from Task Manger, Properties, and it would not work. Any idea why they all have same date? I have a …

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I just started Windows in safe mode and on a blank page, FireFox 95 opened 6 windows and immediately switched to 12 windows. It did exactly the same thing when I restarted in regu…

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I have tried all the solutions you and Microsoft suggested to fix Edge and FireFox 95 and the problem is no better and maybe worse as Task Manager says I have 13 FireFox windows o…

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I opened FireFox 95.0.2 in troubleshoot mode and Task Manger showed I had 6 pages or windows open in FireFox. I have not refreshed FireFox because I reset Chrome and it still open…

• After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help.

  I removed all history except cookies as I already tried removing cookies. I also shut off hardware acceleration and I am definitely loading msn.com much faster.

• After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help.

  Should I remove msn.com from history?

• After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help.

  Just msn.com, as gmail and yahoo mail load fast.

• After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help.

  Firefox 95.0.2 is too slow opening my home page "msn.com". Computer has had major cleaning and hard disk checking and reinstall of Windows 10 plus Win 10 In Place Upgrade with ve…

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I shut Roboform and Norton off and still had problem with multiple windows. I currently have 25 Firefox pages open using 1.8 GB of memory which slows computer. I had Microsoft Ti…

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  Norton accessed my computer remotely, and shut off Norton 360. Then they opened FireFox and Chrome and still got multiple pages opening, so Norton said they were not causing it. …

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I just opened Chrome and got 12 copies of it immediately, so I will call Norton tomorrow as it appears they are causing the problem.

• why is FireFox 95 opening multiple windows on startup with Windows 10, Roboform, & Norton 360?

  I closed and reopened FireFox just now and have 21 FireFox windows open. I don't have time to close these individually so there has to be a better solution.

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  I shut off "I don't care about cookies" for FireFox 93 and I can access the sweepstakes sites again. Apparently I had to shut off FireFox or restart computer after disabling "I …

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  The sweepstakes sites stopped working the next day; Giant-sweeps.com, mondosweeps.com, sweepscrush.com, sweepsloot.com, uwinit.com, winloot.com and pch.com. I tried emptying cach…

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  I dumped my cache and all sweeps sites work again. Thanks for the help

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  It does not matter how I try to access winloot.com, as after a few seconds, it gives me same message. How can I get back to FireFox 92?

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  In addition to FireFox 93 not able to access many sweepstakes sites, It is also too slow in loading pages. How do I go back to FireFox 92?

• FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later.

  The message was from Winloot.com. "We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later." Reloading page or going to…

• too slow 92.0.1

  Slowness caused by Norton 360 Safe Web. I used Norton to scan my installation and they said it was okay, so I do not know why it happened. I may have turned on hardware accelera…

• Start Page minimized

  I cannot find xulstore.json under %AppData%\Mozilla\Firefox\Profiles. After I found the profiles, I added \xulstore and it told me file could not be found. I looked for %AppData%…

• Why is page loading so slow recently?

  I found Norton Security Suite was the problem, and they fixed it.

• Why won't Windows 10 mail open?

  I had "always ask" ahead of "Use Mail (default)". When I removed the "always ask", the Windows 10 mail started opening as it should. Thank you, thank you, thank you.

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I cannot find a backups file prior to 06/21/2014 which was the date I did the refresh Windows 8.1, so I guess I am stuck with what I have. I have spent the last couple days rebui…

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I went back to the instructions you gave earlier and restored the bookmarks file from 06/21/2014. I think that backup was also affected by the windows 8.1 refresh when I agreed t…

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I found the right bookmarks backup JSON file in the bookmarksbackup file in Firefox dated the day before the refresh 06/21/2014, so this is the one I need. How do I restore it in…

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I do not have bookmarkbackups folder on my computer. How can I replace the places.sqlite with places(2).sqlite in FireFox? If I open the profiles folder, shut off FireFox, then …

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I copied places.sqlite dated 6/22/2014 to my Firefox profile places.sqlite file dated 6/23/2014 with Firefox shut off, and I got a file named places(2).sqlite. When I looked at b…

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I am sorry as I mistakenly said passwords when I meant bookmarks. It is the bookmarks I am trying to recover as I save passwords in Roboform Everywhere and their sync still works…

• FireFox 30 sync stopped working with Windows 8.1 refresh?

  I found the profile folder and made a copy on a DVD, but isn't this the same profile with all the expired passwords that I am trying to update? I have no idea how to update the p…

• Why won't FireFox 24.0 log me in at AARP.org?http://sweeps.aarp.org/retirement2013/?cmp=NLC-RSS-DAILY-BULLETIN-102413-W1

  The extension causing the problem is: donottrackme 2.2.9.812 Thank you for your assistance.

• Why won't FireFox 24.0 log me in at AARP.org?http://sweeps.aarp.org/retirement2013/?cmp=NLC-RSS-DAILY-BULLETIN-102413-W1

  I started up FireFox in safe mode and the log in from my social site was activated, and I was able to log in. Therefore, it is one of my plug ins so I will try shutting them dow…

• Why won't FireFox 24.0 log me in at AARP.org?http://sweeps.aarp.org/retirement2013/?cmp=NLC-RSS-DAILY-BULLETIN-102413-W1

  I selectively removed all cookies for AARP sites, and tried holding Shift + Reload and it made no difference. I also removed all the cache. I tried to log in with Goggle Chrome…

• Why won't FireFox 24.0 log me in at AARP.org?http://sweeps.aarp.org/retirement2013/?cmp=NLC-RSS-DAILY-BULLETIN-102413-W1

  I removed my cache and it made no difference. I did not remove my cookies because I need them to automatically log into many sites I visit daily. The option to log in with my so…