Thunderbird Community Forum

Using 153.0b3 and having an issue.

Under Account Settings, I have three entries in the left: Company Yahoo Local Folders

Under Company, my POP3 download/remove from server account I've had since the 90s, under Copies & Folders I have "Place a copy in" for "Sent" Folder on: Company. Same for Message Archives, Drafts, and Templates. Under Yahoo I have "Place a copy in" for "Local Folders" for all four. The ONLY reason I have them set up this way is due to the error message that displays if I try and set any of them to be Yahoo.

I recently went to find an email I'd sent last week using my Company account and couldn't find it. I couldn't find any that had been sent for awhile. I eventually found it under Local Folders(I had "Hide local folders" turned on because I can't understand the reason to it to even exist).

What exactly is going on? Is it a bug with the beta? I'm getting really tired of having to move the messages to the correct folder when all of the settings appear correct(my oldest email is from 1996 btw, so I've been keeping current since Netscape Mail)

In Plain English how to use and secure encryption on all outgoing emails please and whether or not to use this great advantage. Many thanks to all those who contribute to this work, PB

Other than being slow to download my emails now for a few months, TB was performing well until a week or so ago. Now it also won't open the downloaded email when I click on it and the TB freezes up so I can't close it out. I have tried restarting computer multiple times and it works for one or two emails that I can open and then starts freezing up again. Makes using it almost impossible. I have security Windows 11 Defender only and have had it the entire time when it also worked well.

I NEVER want to mark all my email as read. How can I disable that functionality? I look forward to being able to also get rid of shortcuts that do not require ctrl, alt, or shift.

To get some information out of the way before reading: my verbose step-by-step is listed below, followed by a summary without the trouble shooting steps. I have read the information about managing profiles when running multiple release channels, but found it a little confusing. If I can improve the formatting here, please let me know and I will edit my post to be more clear.

I am leaving the troubleshooting steps in the event that I did something wrong here.

My questions are primarily: 1. is there a more straightforward way to do this? 2. are there any additional steps to follow after successfully getting both a Release channel installation and a Beta channel installation as far as profile management?

The problem, with step-by-step troubleshooting steps to solve I have Thunderbird Release installed on Linux Mint system-wide, following the instructions here: https://support.mozilla.org/en-US/kb/installing-thunderbird-linux#w_system-thunderbird-installation

Now I take note of the fact that beta must be installed in a different directory: "It is possible to have multiple channels of Thunderbird installed, and even run them simultaneously. Each must be installed in a different installation directory, which will force multiple Thunderbird data profiles to be used in order to protect and keep your data separated."

• ...so although I have an `/opt/thunderbird/` directory, I rename the downloaded extracted tarball `thunderbird-beta/` and move that directory to `/opt`

I move on to Step 4 from the article linked, creating a symlink.

• what I used to install Release: `sudo ln -s /opt/thunderbird/thunderbird /usr/local/bin/thunderbird`
• what I used today to install Beta: `sudo ln -s /opt/thunderbird-beta/thunderbird /usr/local/bin/thunderbird-beta`

Everything works from here as far as me being able to click on the `thunderbird-beta` executable in `/usr/local/bin` and get into the Beta application with a fresh program.

Here is the step I'm unsure of, and where I run into issues.

In Step 5 of the linked article, when I installed release: "Download a copy of the desktop file": `wget https://raw.githubusercontent.com/mozilla/sumo-kb/main/installing-thunderbird-linux/thunderbird.desktop -P /usr/local/share/applications`

...gives me a launcher in `/usr/local/share/applications`. I can edit this in a text editor to point to a different icon etc if need be, but when installing release this is obviously already configured.

So when I install beta, I don't want two of the same icons representing different Thunderbird channels, because my assumption is that will cause issues. So instead of downloading this file again, I copy the file I downloaded with `wget` when installing release, and instead of naming it `thunderbird.desktop` I name it `thunderbird-beta.desktop`

• I then edit this file in a text editor to point to the Beta icon in `/opt/thunderbird-beta/chrome/icons/default/default256.png`
• But the resulting file indicates "there was a problem launching the application" and when reopening the file in a text editor, I notice none of my changes have persisted and it's blank.

...I can confirm through a file manager that the icon at `/opt/thunderbird-beta/chrome/icons/default` is a visually different icon with "Beta" added to the bottom of the icon.

So this launcher in `/usr/local/share/applications` is the step I'm having trouble with.

Troubleshooting steps:

• I delete the previously edited `thunderbird-beta.desktop` file, and I rerun the `wget` command to download another copy of `thunderbird.desktop`, this time using the `-o` flag so that the resulting name is `thunderbird-beta.desktop` again. I again edit this with a text editor and point the icon field to `/opt/thunderbird-beta/chrome/icons/default/default256.png`

For some reason, this works: allows me to save my changes and the icon of `thunderbird-beta.desktop` successfully changes to the Beta icon. By default, with no other changes, clicking this successfully launches Thunderbird, but of course it launches my Release version, so I change the Exec parameter to point to the Beta executable in `/usr/local/bin`

And now I get my desired results: start menu entry, separate icon, and launching the Beta release.

So my primary questions again are: 1. I notice that simply running the Beta application once uses the same `.thunderbird` directory that Release uses, and creates its own profile folder, which seems ideal to me. Verifying that this is the expected and preferred behavior? 2. I'm confused about the support article for profile management when running multiple release channels. Do I want to re-add all of my accounts to Beta from inside the application, therefore having two copies of my mail and profiles on my computer?

I have Firebird Beta installed. I also have Outlook 2019 but after an update the address book is not visible. I have located the pst file(s) but don't know how to import the email address book from Outlook to Firebird Beta. Can you help?

We are facing issues with Thunderbird mail application.

Incoming emails are not being received in Thunderbird. Thunderbird is running very slowly and frequently becomes unresponsive. Sending and receiving emails is taking a long time. We have already restarted the application and system, but the issue still persists.

Kindly check the mail server settings and Thunderbird configuration from your end and advise on the necessary action to resolve this issue as soon as possible.

Your prompt support will be highly appreciated.

When I delete a message from the message list (not the first one), the next email selected is the first one in the list. This is a change in behavior - it used to the the one following the position of the deleted the email would be selected.

If I have a password to sign into my Thunderbird emails, where do I find it. I haven't gotten this requirement in the past so where might I find it now and/or stop those messages?

I have closed my Rogers account and have opened a Wightman account. Before I closed the Rogers account I downloaded Thunderbird and transferred my e mails and contacts to Thunderbird. To do that I had to put in my Rogers address. Now, when I open Thunderbird or try to send a message from Thunderbird, a pop up asks me to sign in to the old Rogers account. As this account is no longer active I cannot use Thunderbird. I have tried to change the information from Thunderbird E mail but cannot get it to change. My new e mail address is martinwea@wightman.ca Please help me to make Thunderbird work properly! Martin

I have one desktop using LINUX MINT with its issues. using Thunderbird mail program. I also have a DELL laptop WIN 11 using Thunderbird.

Is it possible to sync the two (2) accounts to save emails on bothe CPUs?

Regards,

Christopher

Problem: the bottom left says "No messages to download", the download line on the bottom right keeps jumping and it's impossible to use filters!

Tried: -Logged in to my account again, clearing old data. Didn't help. -Tried "Repair Folder" -Deleted filters -Deleted indexes None of these helped. How can I fix the problem? This didn't happen before, but it appeared with version 150.0.1.

Every time I launch Thunderbird Beta 151.0b1 on Arch Linux, I immediately get a notification saying "The certificate for imap.gmail.com does not come from a trusted source." If I click through to the exception dialog, it shows "No Information Available / Unable to obtain identification status for this site" — it can't even fetch the certificate to show me what's wrong with it. The error only appears on launch and doesn't come back. Mail sends and receives fine.

From the terminal, openssl connects to imap.gmail.com:993 without any issue (Verify return code: 0, TLS 1.3, X25519MLKEM768). No antivirus, no VPN, no TLS-intercepting software. NSS 3.123.

Has anyone else seen this? Is this a known Beta issue?