Thunderbird Community Forum

Hi, hoping someone could help as I am struggling to get my information back. I am using Ubuntu Cinnamon.

Thunderbird crashed last night, wouldn't work, tried safe mode. Nothing fixed it. It hung when opening up and after 30 seconds said force quit. So I was forced to reinstall. I did a manual backup but not using the inbuilt tool as I couldn't get into Thunderbird. I just copied the data from username/.thunderbird

After spending a long time uninstalling. Because it reached 78% and then crashed on uninstall. Eventually after reading various pages on the internet I managed to reinstall from the Ubuntu software manager using the latest snap version. (Which I am not sure was what was actually installed previously).

However having used thunderbird for nearly 20 years or so. I have a username/.thunderbird folder. And when I moved to this platform, I have a snap/thunderbird/common/.thunderbird folder.

I installed this new distro 2 years ago, and remember having issues getting my data into the system under Snap. But eventually got it to work somehow back then.

However since reinstalling I cannot see the last 2 years of emails, archives or data. It has launched into a 2 year old profile. I appear to have lost most of the emails from the archive folders (but kept the folders) removed all of the personal folders but then dumped all those emails into my inbox. Giving me 6500 emails that were in various personal folders. (I don't get 6500 emails in a year so don't know what has happened.) It has even changed all of the new dates to the US format, so nothing makes any sense.

I now have 2 Thunderbird profiles, over 12GB in size. And have apparently lost 2 years of my life. But reading support pages, suggests I should be okay because thunderbird doesn't delete data when you reinstall?

I have looked through various other threads which talk about pointing it at the profiles and mail boxes, however nothing works.

Any help much needed.

In 156, I can no longer click on an embedded image to save the file. It just enlarges the image. I know this has happened and been reported in the past. Are others seeing this same problem now in 156? Thanks!

Comment créer une nouvelle liste de contacts de type excel.

Rmq générale ... Thunder évolue et c'est bien. Apparaissent de nouvelles propositions et sous-programmes / nouveaux noms sans les définir préalablement , ce qui suscite la méfiance.

https://www.biglobe.ne.jp 上記プロバイダ業者のメールアカウントについてセキュリティ強化対策の一環としてメール通信の 暗号化(SSL/TLS)で設定を変更するように通知が届いた

記載されている通り設定を実施したがメールの送受信ができず、改めてIMAPで同アカウントを設定 しなおそうとしたがサーバーに接続できず設定ができない状況

プロバイダ業者には連絡済みであり、サーバー情報やパスワード、設定等は間違っていない為、 Mozillathunderbird側へ確認して欲しいとの指示でした 設定をどう変更すれば進めることができるか。

また、既存のアカウントのパスワードを変更することはできるが、保存されている設定では接続 できない為、新たにパスワード等の設定を実施したいが、既存アカウントの画面ではそのような画面が 存在しない Outlook等ではサーバー情報の再設定やパスワードの再入力ができる画面が存在するが、thunderbird においても同様に操作することはできないか。

Hey Guys,

My Left click to open links from my emails has stopped working. I have to right click and select Open Link. I have tried everything, tried going through some of the config editor options i saw people mention for this issue and its all set to True already. There is no data besides PDF under the settings / attachments section. So cant change anything there. I tried a new profile, no go. I did a full uninstall and delete profile and started again, still same issue.

Left click to open links for everything else on my computer like firefox etc. Just cant open links through thunderbird. It used to work, it seems to have stopped around the same time as the latest update but i cant be sure about that. Only stopped working the last few days,

After several hours of trying to figure out why a folder didn't show certain messages, I realised that I had selected a Custom View a few days ago and it still applied quietly when I selected that folder. This is not the first time I fall for it. Is there a way TB would show that a Custom View filtered out some of the messages? Eg the Custom View button could be depressed, or the background in the messages pane would be different, or something. As it is now, I think I won't use the feature again and save myself hours of scratching my head in the future.

Hello. i have latest beta 156.b3 64bit, after updating to beta 3 my tb offer retry passwords to many google acccounts and opening FireFox for again login in to each account. I have turned off checking mails on the start up for them and turn off checking mails, but again and again opening firefox for signing in. i closing firefox but TB not continue checking mail from another mailboxes, they stopped and seems like waiting for signing. i try to manually click for each mailbox "get message", but this no work, could you help me turn off login through firefox?

As a twelve or more years user of Thunderbird, I find it to be okay most of the time. I hate the spam folder that does not learn and I hate threads.

Today all of a sudden, I cannot save photos sent from my iPhone as jpg. I have always right clicked and a menu has appeared. Today, the right click just zooms in which I never want to do when I am trying to save.

I tried searchig online first before coming here. Apple is claiming that Thunderbird developers made a mistake and that is why the right click is not working. AI had me try a bunch of different techniques none of which worked.

When I do save after much effort, the "photo" in my Animals folder appears as the Thunderbird logo instead of the real item itself. The other weird thing is that my folders also do NOT show up where they should when I am trying to save. The menu doesn't give me all the folders as it always has. Instead it just say All Files which is not adequate.

Hi, Fairly new Thunderbird user here. I've searched the wiki and support articles, but haven't found anything that addresses this problem. Details: I'm running Thunderbird 156.0 on a Mac, running MacOS 27.0, accessing a Microsoft Exchange account using EWS. If I want to move an email, I right-click on it, and have the option to: Move to "Myfolder Foobar" again (last moved-to folder), or Move To: > Recent Destinations > Favorites > my.email.account.com (EWS) > Local Folders

(Note that I can also drag the message to the appropriate spot on the folder tree.)

Of the right-click submenu options: The first, Recent Destinations, appears to show a recent single folder (but not the most-recent one, which appeared on the upper-level menu pick). The second, Favorites, is empty, (and I haven't figured a way to populate this list). The third, my.email, opens up a submenu that allows me to traverse my extensive list of folders in my Exchange account. This does work properly. The fourth, Local Folders, shows my trash folder.

My recent destinations setting is at the default value of 10. I tried changing it to 15 to see if that would jumpstart a change, but no change in operation.

Thanks for reading this far. My questions are: Is this a bug, or am I missing a setting in TB or Exchange which allows me to have the recent list populated with more than one entry? How can I populate the Favorites list? Searching the Settings tab gives no results.

tia, Tom

Since 8/26/26 update any gmail emails that start with "s.xxx.com" not downloading properly. They flash then go blank. I've exhausted all of the proposed fixes from Co-pilot and Gemini and still can't resolve issue. Any suggestions to resolve issue.

I'm using Thunderbird as my email client and have it connected to my company's Microsoft 365 email account.

When I send an email from my phone or through Outlook on the web, the message correctly appears in my Sent Items folder.

However, when I send an email from Thunderbird, the message is sent successfully and the recipient receives it, but the sent message does not appear in Thunderbird's Sent Items folder or in Outlook on the web.

I've also confirmed that Thunderbird is configured to save a copy of sent messages to the Exchange/Microsoft 365 "Sent Items" folder and looked through numerous sent folder forum posts that don't exactly mirror this issue.

Does anyone know what could be causing Thunderbird to send the message successfully but not save a copy to the Exchange Sent Items folder?

Hi:

I'm fairly new to Thunderbird-I've only been using it for a few months. For the first while, everything was working fine. Now, almost all links in emails don't even open a browser window. Those rare ones that do open a browser window never seem to resolve or draw a page.

I don't remember changing any security settings from the defaults. What should I check to prevent this? I'm savvy enough to know what to click on, and what not to.

Thanks in advance

Thunderbird freezes when downloading email only from transaction@notice.aliexpress.com

Environment: Windows 11 Pro, Surfshark VPN and Bitdefender Total Thunderbird 156.0 (64-bit), yahoo.ca POP3 account

The Symptoms: Thunderbird stopped downloading emails from my yahoo.ca account with the message "Downloading message 1 of xx" where xx was increasing from one day to the next.

What I Have Tried: I disabled the antivirus and VPN without any result. I searched on internet and I tried the following solution:

 - I deleted the file named global-messages-db.sqlite
 - I repaired and compacted all the folders

without any result. I entered the web interface in my yahoo.ca account and I saw that after the last message downloaded in Thunderbird there was a message from transaction@notice.aliexpress.com. I deleted the message from transaction@notice.aliexpress.com, restarted Thunderbird and it started downloading messages until the next email from transaction@notice.aliexpress.com. I repeated the procedure several times with the same results. Thunderbird downloads any message except messages from transaction@notice.aliexpress.com. For example the messages from promotion@aliexpress.com are downloaded without problems.

I installed Thunderbird 156.0 (64-bit) on another computer I have, using the same environment, with the same result.

Any insights or guidance would be greatly appreciated!

I am running T-bird 156.0 on Win 11 Pro. This issue started several weeks ago. When I try to send, reply or forward an email, I get a pop-up window asking me to enter the password for the outgoing server. I enter the password, click OK, and then get another pop-up telling me the connection to the outgoing server failed. So for now, I save such emails to the Drafts folder, then log onto my webmail and send them from there.

I checked the settings using the Edit Outgoing Server screen, and used the connection setting test on the edit screen, and it tests okay. The password is correct. It is the same one I use with web mail.

Don't know what else to try, and the fact that it just started recently after using Tbird for many years, is a puzzler.

Please give me your thoughts and ideas.

THANKS!