Showing questions tagged: اعرض كل الأسئلة
  • المُؤرشفة

Firefox crashes

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firef… (read more)

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Asked by paulhem 2 years ago

Last reply by cor-el 2 years ago

  • حُلّت

Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 3 weeks ago

Answered by cor-el 3 weeks ago

  • المُؤرشفة

Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (read more)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Asked by u.yilmaz91 1 year ago

Last reply by FredMcD 1 year ago

  • المُؤرشفة

Latest update

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the fir… (read more)

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

Asked by eatsonnyeat 1 year ago

Last reply by FredMcD 1 year ago

frequent crashes mostly when clicking on a link or button

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). N… (read more)

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

Asked by stephenp1394 1 month ago

Last reply by stephenp1394 1 month ago

  • المُؤرشفة

I can't get Firefox to start at all on my Mac. I've updated my system, uninstalled & reinstalled multiple times, and deleted my profile. Fix?

As the question says. I updated my Mac (2018 MacBook Pro) to the most recent OS (Catalina), I've uninstalled and reinstalled Firefox like 6 times, cleared my trash and an… (read more)

As the question says. I updated my Mac (2018 MacBook Pro) to the most recent OS (Catalina), I've uninstalled and reinstalled Firefox like 6 times, cleared my trash and any and all Firefox files, and deleted all profiles, made a new default one, and then deleted that one when it still wouldn't start, and restarted my laptop more than once. I cannot seem to get it to start no matter what I do! I've tried every fix I can find online. Every time I try to launch Firefox, it appears in the dash for a second and immediately shuts down. Trying to start in Safe Mode doesn't work either. Firefox used to work, but then I force quit it *once* because I was quitting all applications I wasn't using. Now it won't work at all no matter what I do. How do I fix this?

Asked by Cyndaquil 1 year ago

Last reply by Cyndaquil 1 year ago

  • حُلّت
  • المُؤرشفة

Firefox windows suddenly lose all clickable buttons?

Honestly, idk how this started. None of my extensions are new. I didn't install any Apple updates (I'm on a Mac, data posted below). I tried rebooting in safe mode, whic… (read more)

Honestly, idk how this started. None of my extensions are new. I didn't install any Apple updates (I'm on a Mac, data posted below).

I tried rebooting in safe mode, which worked. But now it's happening every other time I a window, and the only fix is to quit and restart.

Here's a screenshot so you can see more easily. https://www.dropbox.com/s/10xv6t0wvwo7z3j/Screenshot%202020-03-29%2009.56.11.png?dl=0 (also uploaded below)

As you can see, the open/minimize/close buttons are gone, and I can't click any of the extensions, type, open the Help sidebar, etc.

Asked by ajay.dave.35 1 year ago

Answered by FredMcD 1 year ago

  • حُلّت
  • المُؤرشفة

Firefox 69.0.2 stopped working some time after updating to macOS10.15

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15. The Mac itself is connected to the Internet and I can do emails and Sa… (read more)

Firefox 69.0.2 is no longer able to load any web page since some time after updating to macOS10.15.

The Mac itself is connected to the Internet and I can do emails and Safari just works fine.

But FIrefox cannot connect to anywhere and show "The connection has timed out". I have tried Refreshing, Safe mode, and re-installation after removing the profile folder under Application Support. None of them worked.

Is this only me? Is there a fix?

Thanks, Kouichi

Asked by Kouichi 2 years ago

Answered by FredMcD 2 years ago

  • المُؤرشفة

Cannot find profile with bookmarks, etc.

Had to reinstall Firefox for Mac because of constant force quits, now I can't find my latest profile that includes bookmarks, etc. Tried using Time Machine back up. Trie… (read more)

Had to reinstall Firefox for Mac because of constant force quits, now I can't find my latest profile that includes bookmarks, etc. Tried using Time Machine back up. Tried reinstalling again. No difference. Please be kind. The fact that I own an iMac should indicate that I am tech-impaired. ;-)

Asked by TKnaub 1 year ago

Last reply by TKnaub 1 year ago

  • المُؤرشفة

I "upgraded" to Catalina from High Sierra and Firefox now crashes and won't reopen because it says I already have another copy open when there is not other copy

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can… (read more)

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

Asked by BLNK 1 year ago

Last reply by Roland Tanglao 1 year ago

  • المُؤرشفة

Download button activates randomly

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoev… (read more)

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoever and no downloaded file in /Downloads.

Its been happening for a bout 2-3 weeks now I think and is beginning to worry me.

Thanks

Asked by hlaxfors 1 year ago

Last reply by FredMcD 1 year ago

  • المُؤرشفة

Why I can not open firefox when it have a new update.

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/… (read more)

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

Asked by surdet 1 year ago

Last reply by FredMcD 1 year ago

  • حُلّت
  • المُؤرشفة

Firefox will not open

I received an error message warning of suspected malware when attempting to update a Firefox password using Dashlane and chose the block option. Now whenever I try to op… (read more)

I received an error message warning of suspected malware when attempting to update a Firefox password using Dashlane and chose the block option. Now whenever I try to open Firefox I get this message:

The application “Firefox” can’t be opened.

I have tried reinstalling Firefox but it doesn't work. I do not know which app sent the original message, since I did not have Norton app blocking activated.

Asked by becket.mcgrath 1 year ago

Answered by FredMcD 1 year ago

  • المُؤرشفة

FF on Catalina crashing repeatedly

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix! Mac… (read more)

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!

MacOS Catalina.

Asked by Midtoad 1 year ago

Last reply by cor-el 1 year ago

  • حُلّت
  • المُؤرشفة

Google profile pictures not showing (lh3.googleusercontent.com)

Hi, Firefox is not showing the Google profile pictures (image1). - It works on other browsers. - I tried safe mode. - I restarted with addons disabled. - I cleared cache … (read more)

Hi, Firefox is not showing the Google profile pictures (image1).

- It works on other browsers. - I tried safe mode. - I restarted with addons disabled. - I cleared cache and cookies. - Browser is up to date.

nothing.

Any image from https://lh3.googleusercontent.com doesn't show. I get image2 when I right click "View image" on the profile pictures that don't show.

How can I fix this?

Thanks.

Asked by mrwndk9 1 year ago

Answered by mrwndk9 1 year ago

  • حُلّت
  • المُؤرشفة

Firefox browser moves me off the page I am on to another

I am a new apple user. I have the Catalina OS. Most current version. I have talked to apple...they tell me to use safari. I like firefox. Now, my issue. When I am o… (read more)

I am a new apple user. I have the Catalina OS. Most current version. I have talked to apple...they tell me to use safari. I like firefox. Now, my issue. When I am on a web pags (this occurs randomly) I am bounced from the web page I am on to a previous web site I was on. I do nothing nor click on anything to cause this. It just happens. When I am on facebook, this will happen and bounce me off facebook and put me on a web page i had been on during the same session. This was not happening until I just got the latest Catalina update a week ago. I do not know how to fix this issue. Are there settings needing to be changed in the apple IOS? If so what are they? Is there something I can change in my facebook account? Is there something I can change in my Firefox browser account? Or should I just sit tight, grin and bare it until firefox makes changes via an update and fixes this issue. I am beginning to think, I should have stuck with my windows 10 system instead of moving to apple. I am just frustrated that I can not fix this issue. Any ideas out there? Thanks, Jim

Asked by 64redleg 1 year ago

Answered by FredMcD 1 year ago

  • المُؤرشفة

Gmail inline images displaying as image filenames, not images

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once i… (read more)

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once it is sent, only the image's filename is displayed within my email--the recipient is able to view the image as normal on their end. This image issue has not affected image searches or anything other than in Gmail using Firefox--I can see the images when using Google Chrome and Safari. Any advice or help is greatly appreciated!

Mac Catalina 10.15.7 Firefox version 81.0 64-bit No Extensions Add ons

  OpenH-264 Video Codec provided by Cisco Systems, Inc.
  Shockwave Flash (32.0 r0)
  Widevine Content Decryption Module provided by Google Inc.

Asked by katfoster 1 year ago

Last reply by FredMcD 1 year ago

  • حُلّت
  • المُؤرشفة

Facebook Loads to Blank White Screen

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts? … (read more)

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts?

Asked by bsilver387 1 year ago

Answered by jscher2000 1 year ago