Firefox Community Forum

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation.

Seems I wasted my money if I can't install it

Barry Drinkwater [redacted phone# from community support forum]

There is seriously something wrong with the way Firefox operates. There is nothing wrong with the following site so why am I seeing this message?

Be careful. Something doesn’t look right.

Firefox spotted a potentially serious security issue with news.sky.com. Someone pretending to be the site could try to steal things like credit card info, passwords, or emails.

news.sky.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. Advanced What makes the site look dangerous?

The site is set up to allow only secure connections, but there’s a problem with the site’s certificate. It’s possible that a bad actor is trying to impersonate the site. Sites use certificates issued by a certificate authority to prove they’re really who they say they are. Firefox doesn’t trust this site because its certificate isn’t valid for news.sky.com. The certificate is only valid for: . What can you do about it?

news.sky.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

For the past few weeks, I have been having problems playing certain Facebook videos. It seems to only happen when I try to play a video that was recorded live. I have tried clearing the cache, I've tried a private window, and I've tried safe mode. I still can't get the video to play. However, when I copy and paste the url to Safari, it works fine. I have been able to play "live" videos while they are actually "live"; it's just that they will not load when I try to play them later. I don't have any problems playing videos which have been uploaded to Facebook; only those which were recorded live. The videos just show a circle in the middle as if they are trying to load but nothing else happens. The length of the video does not matter; it happens with short videos as well as long ones. The screenshot image (of a random "live" video I found) I am uploading shows a partial black circle in the center, which is a spinning circle in realtime. I have circled it in red.

Not sure if anyone else has realized this but Akamai / Edgesuite is using its algorithms to force people to stop using fire fox The reason that I see this is that I run a server with almost 100 web sites on it and Firefox has dropped from being quite significant a couple of years back. This is from one site of the almost 100 but is quite typical.

Google Chrome No 1,568 62.9 % 1,867 56.6 % Safari No 589 23.6 % 816 24.7 % Firefox No 191 7.6 % 427 12.9 %

There are a number of requests opened about this but the only solution seems to be to switch to chrome. A massive number of major store sites are now using akamai / edgesuite and almost no-one using firefox can visit their stores now because of an error produced and there does not appear a simple solution for a person to even reach them. Some of the stores are Lowes, Tractor Supply, CVS, and others.

when i use Chrome or edge to access yahoo email I can write & edit. when using Firefox browser; I cannot write & edit/highlight/change text colours etc before sending. tried deleteing & re-installing Firefox . please help. Driving me crazy rsvp

My Firefox browser shows the built-in icon (x VPN) in the upper right of the screen. If I click on the icon it starts the process that results in successfully logging into my mozilla account and the screen prints out the following: Next: Turn on VPN

One more step to boost your browser’s privacy. Go to the open panel and turn it on.

But the screen shows no open panel! If I click on the (x VPN) again, the process starts over.

I have checked Settings > Privacy & Security and made sure that the entry "Allow Firefox to improve features, performance, and stability between updates" is checked. I have made sure that browser.ipProtection.enabled is set to true; browser.ipProtection.everOpenedPanel is set to false; and I see no entry for browser.ipProtection.openedPanelWithLocation.

I have signed out completely from the Mozilla account, restarted the browser, and logged back in to restart the process using (x VPN) but it still doesn't work.

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?

I'm blaming the latest Firefox update from a couple of days ago, since this problem only arose yesterday. Now cut off from reading and following news that I really want to receive.

This is what I get when trying to access links within a few of the websites that I regularly access for links to articles it posts:

The site ahead may contain harmful programs

Firefox blocked this page because it might try to trick you into installing programs that harm your browsing experience (for example, by changing your homepage or showing extra ads on sites you visit).

Advisory provided by Google Safe Browsing.

Firefox prompted me to update, I hit download, my entire PC froze, I restarted the computer, when I opened firefox again and hit "restore session" it restored a session that I had opened months ago. When I checked my history, everything after that older session had been deleted. All of my history from the past few months has been deleted. I tried a few different solutions from trying to research the problem, nothing so far has worked. The only thing I have found is a session restore error saying "could not decompress file", but I could not find the file it was attempting to decompress. This is the error message I found.

1785894397652 SessionStore ERROR NotReadableError when reading session file: recovery: NotReadableError: Could not read `C:\Users\ansen\AppData\Roaming\Mozilla\Firefox\Profiles\xpnhovd6.default-release\sessionstore-backups\recovery.jsonlz4': could not decompress file: invalid LZ4 header: wrong magic number: `00 00 00 00 00 00 00 00 00 00 00 00' (NS_ERROR_FILE_CORRUPTED) No traceback available 1785894397756 SessionStore ERROR NotReadableError when reading session file: recoveryBackup: NotReadableError: Could not read `C:\Users\ansen\AppData\Roaming\Mozilla\Firefox\Profiles\xpnhovd6.default-release\sessionstore-backups\recovery.baklz4': could not decompress file: invalid LZ4 header: wrong magic number: `00 00 00 00 00 00 00 00 00 00 00 00' (NS_ERROR_FILE_CORRUPTED) No traceback available

Any help is greatly appreciated. I'm one of those people that tends to have way too many tabs open at once due to poor memory, and losing months of tabs and progress is a huge setback. I'm very desperate to get the history and tabs back.

Environment

   • Firefox 153.0.1 (64-bit)
   • Ubuntu 24.04.4 LTS
   • Wayland session
   • Input method: IBus
   • Keyboard layouts:
       ◦ US
       ◦ Bulgarian (bg+bekl)
   • Graphics:
       ◦ AMD Radeon Graphics (renoir)
       ◦ WebRender (Software)

Summary When typing a multi-word search query in Bulgarian into the center search field on the Firefox New Tab page (about:newtab), the first word disappears immediately after pressing the Space key. The issue occurs only in the in-page search field. Typing exactly the same text in the Firefox address bar works correctly. Steps to reproduce

   1. Open a new tab (about:newtab).
   2. Click inside the center search field.
   3. Switch to the Bulgarian keyboard layout.
   4. Type the first word, for example:   български
   5. Press the Space key.

Actual result The first word disappears completely. The search field becomes empty and the caret remains after one blank space. Typing continues normally from the second word onward. Interestingly, pressing Ctrl+Z immediately restores the missing first word, indicating that Firefox performs an undoable edit operation rather than simply ignoring the input. Expected result The first word should remain in the search field after pressing Space. Additional observations

   • The problem does not occur when typing in the Firefox address bar.
   • The problem does not occur on google.com or in other web page input fields.
   • The problem is reproducible in:
       ◦ Troubleshoot Mode
       ◦ a brand new Firefox profile
   • No third-party extensions are installed (only the built-in OpenH264 codec is present).
   • Setting

browser.newtabpage.activity-stream.showSearch = false removes the in-page search field, therefore the issue disappears because the affected widget is no longer present.

   • Disabling

browser.search.suggest.enabled does not change the behaviour.

   • If the address bar already contains text before clicking into the New Tab search field, the issue may no longer reproduce. This suggests that the bug could be related to focus handling or interaction between the New Tab search widget and the address bar.

Reproducibility Always reproducible on this system. Notes The issue appears to be specific to the Firefox New Tab search widget (about:newtab) rather than to the operating system, keyboard layout, input method, or user profile. ____________________________________________________________ The text above was created following extensive discussion and numerous tests, in collaboration with ChatGPT.

firefox on windows 11, keeps blocking my camera and Microphone despite express permissions to allow, i look in permissions and the site is clearly marked to allow camera, but when i goto sitye, no camera or mic is allowed until i delete the permission that is supposed to allow it.

I have counselling at https://survivorswestyorkshire.whereby.com/chrissy

I allow my camera and mic.

I return to the site and it tells me camera and microphone blocked.

I goto0 settings>Permissions>Camera

It clearly states that the website is allowed to use the devices, but when on the website the devbices are blocked. Whats messed up is, if i delete your settings>Permissions>Camera, it allows me to use my camera and mic, until i refresh the webpage and its blocked again.

This makes zero sense and is every reason for me not to use Mozille Firefox as a browser at all.

Sincerely

Complex Autist

I was reinstalling my windows and created a backup from my old firefox into my usb drive. My backup failed and coudn't be restored, I'm confident that I use the correct password, tried to copy the file from usb drive into my laptop and select it from there but the result is the same, if you guys would be so kind as to guide me on how to restore my backup, since my password and everything is in there. I didn't create another backup since I believe that this one would succeed. Thank you in advance.e

Using Mozilla as my browser, I print from my Lenovo laptop to my HP Office Jet 8025e printer. The headers and footers have disappeared. The "print Header/Footer" is checked in the printer settings, but they do NOT print. This change has occurred during the last couple of weeks, perhaps as the result of an update. It seems that checking or unchecking that box makes no difference now. Same result regards...no Headers or Footers. Please advise.

the login never completes and there are messages at the bottom of the screen that it is waiting for various sites like ips.navigatorixa mail.com if I wait Firefox eventually times out with site not responding

The browser has become very annoying to use and it keeps using a popup telling me to update! the problem is not the update in its self but when I allow it to do the update I can never find where it downloaded it to so I am plagued with this constant pop-up, I used to like Firefox but recently they got barred from Facebook messenger video calls.

I've been a subscriber to the gocomics.com web site for some years now, and have had no trouble logging in from Linux. But with MacOS, the "enter" button is greyed out and not responsive to clicking on it. I can log in that case by hitting the Enter key. I've recently been working with FreeBSD, and with that OS, I cannot log in at all, and pausing Ghostery and Privacy Badger does nothing. All three systems are running Firefox 153. What's different about the FreeBSD version?