Email access

Since upgrading to Windows 10, I can only access my Yahoo email using Microsoft Edge. When I try to access in Firefox or Google Chrome, my access is denied. I've tried cl… (read more)

Since upgrading to Windows 10, I can only access my Yahoo email using Microsoft Edge. When I try to access in Firefox or Google Chrome, my access is denied. I've tried clearing cookies, browser history, rebooting my router, etc. Any ideas I can try?

Asked by gtmorck 2 days ago

Last reply by gtmorck 16 hours ago

Problem with Typing using FireFox Desktop when doing email in AOL webmail

Since the FireFox Desktop update over a month ago (and subsequent patches, currently on Version 142.0.1 (64-bit)), every time I type an email using AOL webmail in the Fir… (read more)

Since the FireFox Desktop update over a month ago (and subsequent patches, currently on Version 142.0.1 (64-bit)), every time I type an email using AOL webmail in the FireFox browser using my Windows 10 Dell desktop, I can only type a few characters before the cursor jumps off the line I am typing and I have to use the mouse to reclick where it stopped typing to again try to retype. This can happen multiple times sometimes as a short as typing only one character before the cursor jumps and I cannot further type. It has now become soooo annoying that I am thinking of changing browers after having using FireFox for as long as I can remember. This does NOT occur when using any other browser, including Edge and Chrome, so it is not to AOL webmail app but rather something in FireFox.

Has anyone else reported the same? Can anything be done to fix this problem before I jump ship to Edge or Chrome on a permanent basis?

Asked by manzp 3 days ago

Last reply by manzp 1 day ago

Firefox not working as it used to

Before I used Firefox for browsing the web, but now when I try to go to indeed.com to search for a job all I get is a white screen, or when I go to pluto.tv to stream TV … (read more)

Before I used Firefox for browsing the web, but now when I try to go to indeed.com to search for a job all I get is a white screen, or when I go to pluto.tv to stream TV all I get is a black screen, can you please check what's going on and fix it, so I can start using Firefox again as my default browser.

Thanks.

Asked by jfha73 1 day ago

Can't login to sites that use microsoft azure for authentication

I can no longer sign in to sites that seem to use microsoft azure for authentication. Including: www.comed.com people's gas through https://login.wecenergygroup.com www.a… (read more)

I can no longer sign in to sites that seem to use microsoft azure for authentication. Including: www.comed.com people's gas through https://login.wecenergygroup.com www.athletico.com which goes to https://myathleticob2cprd.b2clogin.com

All of them return a page that just says "Bad Request" after I enter my credentials and proceed.

I normally use AdBlockPlus and NoScript but I have both of those disabled.

I can login through chromium browsers.

Are others able to use those sites? Any suggestions?

Asked by Wellsee 1 day ago

No 'X' When Viewing Google Reviews-Answered

Version: 115.27.0esr Hello. I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews. Clearing cookies, closing and reop… (read more)

Version: 115.27.0esr

Hello.

I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews.

Clearing cookies, closing and reopening the browser, and rebooting the PC are not successful.

Asked by Buddy2014 2 weeks ago

Last reply by Buddy2014 3 days ago

YouTube thumbnails not showing in Firefox on Win 10 computer

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox… (read more)

.: Hello. A couple of days ago Firefox stopped displaying thumbnails of YouTube videos. I tried YouTube on other browsers and the thumbnails appeared as usual. On Firefox, they've disappeared, but only on my Windows 10 computer. The YouTube thumbnails appear on Firefox on my MacBook. The attached graphic shows what it looks like on my Win 10 computer.

Any ideas on how to solve this would be greatly appreciated. I have also searched the Internet and YouTube for a solution, but was unable to find one that works.

Thank you.

Asked by lightspeed2 6 days ago

Last reply by lightspeed2 3 days ago

Automatic page refresh on website -- happens on Firefox for Windows, not for Mac

One of my permanent tabs, www.nytimes.com, automatically refreshes the page every so often (5-10 minutes) when using the Windows version. However, the page remains static… (read more)

One of my permanent tabs, www.nytimes.com, automatically refreshes the page every so often (5-10 minutes) when using the Windows version. However, the page remains static in the MacOS version -- the only way to update the page is to do so manually. I've looked for a setting, thinking maybe I set up something differently on the two browsers, but can't find anything. If it's not me, it would be great if the Mac version auto-refreshed the page just like the Windows version does!

Asked by Jerry Kelly III 4 days ago

Firefox keeps jumping back to top of page.

Since the update to 142, on pretty much every site it keeps jumping back to the top of the page. Happens on a lot of sites. For some reason, if I select some text at the … (read more)

Since the update to 142, on pretty much every site it keeps jumping back to the top of the page. Happens on a lot of sites. For some reason, if I select some text at the top of the page it seems to stop this. A lot of people may not have discovered this. Mozilla just needs to fix it. I am using Ubuntu 24.04. Been using Firefox for many years. Never seen this before.

Asked by jcs916 4 days ago

Last reply by jcs916 4 days ago

YOUTUBE

when i'm browsing youtube shorts on my windows based laptop, it will not stop scrolling. N0 problems on regular browsing or scrolling, only on SHORTS. Firefox Version 14… (read more)

when i'm browsing youtube shorts on my windows based laptop, it will not stop scrolling. N0 problems on regular browsing or scrolling, only on SHORTS.

Firefox Version 142.0.1 (64-bit)

Laptop: HP ENVY 17.3" 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz (1.80 GHz) RAM: 32.0 GB (31.8 GB usable) Sys: 64-bit operating system, x64-based processor Windows 11 Home Ver.24H2

When I use Google Chrome, youtube shorts functions properly.

Asked by spookamoo 4 days ago

Flash Player update message

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question agai… (read more)

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question again. I had to stop using my favorite browser because of this. You all used to help your users but alas, no more. Here is a link to my previous question and then below is my present question;

https://support.mozilla.org/en-US/questions/1473866

I am running a fully updated Windows 11 computer. I have 4 fully up to date browsers; Vivaldi 7.5.3735.66 (Stable channel) (64-bit); EDGE Version 139.0.3405.125 (Official build) (64-bit); DuckDuckGo version 0.126.3; and Firefox 142.01. I play Bejeweled Blitz on FaceBook. The game works perfectly on all browsers EXCEPT Firefox. When I try to play on Firefox I get a message that says I must "upgrade to the latest version of Flash:. There is NO flash anymore. Why am I getting this message on Firefox but the game works just fine on all other browsers?

Asked by notnats 5 days ago

Could not connect to the reCAPTCHA service

When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my E… (read more)

When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my Entergy account on 08/22/2025 to pay one of our power bills. This was accomplished with out issue. When I went to log in to my Entergy account on 08/29/2025. The User name and password screen cleared correctly. The next step was for a 2ed step verification with a 6 digit code sent to my cell phone. This did not work at all. I tried several times after restarting my phone , computer, phone and computer with the same result.

Asked by Curtis 5 days ago

firefox help why can't I open money saving expert links on website (UK)

Hi Moneysavingexpert is a website that sends out emails with links for different sections of its website. I can only go to the main page, when I click other links in the … (read more)

Hi Moneysavingexpert is a website that sends out emails with links for different sections of its website. I can only go to the main page, when I click other links in the email, or on the website main page, it just returns me to the main web page. I am not having issues with any other websites and I have turned some ad blockers in case it was them but I still have the problem. No one else has reported this problem on the website so I am guessing it must be something to do with my settings....

Windows 11 Firefox 142.0.1

Asked by waywar 5 days ago

Firefox Issues With Facebook

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panel… (read more)

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

Asked by eugbug1 2 weeks ago

Last reply by eugbug1 6 days ago