Showing questions tagged:

After upgrading to version 152.0, Firefox now grabs up memory and freezes.

Dear Support Person, Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0. The upgrade completed successfully with my ei… (read more)

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

حُلّت 7

Just hitting <enter> to save a file stopped working

Since the latest version (152.0), right clicking on a file link, select Save As... and with the popup with the filename and saving location being OK just hitting <Ente… (read more)

Since the latest version (152.0), right clicking on a file link, select Save As... and with the popup with the filename and saving location being OK just hitting <Enter> doesn't do anything anymore. I now have to specifically click the "Save" button (or use <Alt>+S) to get my file saved. This is highly annoying as my muscle memory gets in the way all the time. Please get the original behavior back. Just found out the same behavior is with file upload.

Open

WHY can I not remove the pre-loaded search engines?

I have no desire to interact with Google, Bing, or Perplexity, and as a rule I don't want outside parties (such as Firefox/Mozilla) deciding for me which search engines o… (read more)

I have no desire to interact with Google, Bing, or Perplexity, and as a rule I don't want outside parties (such as Firefox/Mozilla) deciding for me which search engines or other service providers I see advertising for. (And yes, seeing that "G" logo somewhere is advertising for Google.) I'm assuming that these companies are paying to be pre-loaded as search providers in Firefox, and I understand that Firefox needs this financial support if it's going to continue providing a browser.

After upgrading, I've always gone into the settings and removed these search providers - I don't want to see them offered as search options, and to be honest, I don't even want to see their names in the settings screens.

Now with Firefox 152, I find that I'm not able to delete these pre-loaded search providers anymore. I can turn off a switch to disable them, but there's no way to totally delete them from the list anymore. There's even a [in the documentation] which explicitly says that the pre-loaded search providers cannot be removed, only hidden.

'WHY can I not delete them?

Is there a technical reason, i.e. would the browser stop working if they were removed? Are some companies paying extra to not be delete-able, and it just happens that every one that's pre-loaded in Firefox 152 decided to pay the extra money? Or did Mozilla just make an arbitrary decision to reduce the level of control that users have over their own browsers?

Open

Problemas de sincronização de separadores/abas anteriores

Reiniciei o PC e, quando abri o Firefox, todos os separadores anteriores desapareceram, e não consegui restaurar a sessão anterior, nem consegui ver as janelas ou separad… (read more)

Reiniciei o PC e, quando abri o Firefox, todos os separadores anteriores desapareceram, e não consegui restaurar a sessão anterior, nem consegui ver as janelas ou separadores anteriores no histórico. Não é a primeira vez que isto me acontece.

Podes ajudar-me a recuperar estas abas abertas?

Não percebo porque não há forma de guardar esta informação em algum lugar quando um PC crasha ou ocorre outra situação, porque se os separadores estiverem abertos há algum tempo, essa informação deve ser guardada, tal como os separadores que foram fixados, para não perder trabalho. Isto nunca me aconteceu no Chrome porque devem ter outra forma de guardar. Consigo ver no histórico os separadores que foram abertos todos os dias (hoje, ontem, há uma semana), mas muitos estavam fechados e outros mantive abertos, e não consigo aceder a esta informação porque os que estão abertos são os que realmente me importam neste momento.

Aguardo o vosso feedback e ajuda o mais rapidamente possível para ver se consigo acelerar o trabalho, pois perdi informações importantes. Obrigado, com os melhores cumprimentos!

Open

How to get Firefox to allow Aldi login.

I have been using Firefox for a long time to access Aldi. Now it goes to the login page, but will not let me input my email or phone number. The word Aldi is in its place… (read more)

I have been using Firefox for a long time to access Aldi. Now it goes to the login page, but will not let me input my email or phone number. The word Aldi is in its place and will not let me input anything. I can't even get rid of the name Aldi from it. I can use Edge with no problem at all, but I don't use Edge. What could be my problem with FireFox? I've tried all the troubleshooting tricks I can find online, but nothing works. Aldi, which is tied with Instacart informed me that it was a problem with Firefox. The actual website for Aldi is listed below. Please advise.

Sincerely, Gene Heard

https://account.aldi.us/s/login/?ec=302&inst=VQ&startURL=%2Fsetup%2Fsecur%2FRemoteAccessAuthorizationPage.apexp%3Fsource%3DCAAAAZ7hbHOjMDAwMDAwMDAwMDAwMDAwAAABBh2237xYJrovcvDIMlVRItLEZVOPXhf1RHxNCYLBEt-jDG56A-cQvCWDbLxHTIdrg8XgdbtjCL56FMLx9ey8SWGLOBQ0Jpwa1poFn5Ava173swkTqdflEAHYYExlwJxG9mygaL3ixmzg0fKPjUvh7grtzlSWq2LDUXsCnHemFpLJ9nYrCN2z-RN6M2EiVDSyWR2y-od9v7Xu70v-k6dxC4vXCdS4vUM835meH8mCm6k6BwICS8chVnakrGXRWADB2XZeiGl9svC6Fmvpl_zqxuwFKalFvpZ1n8BIBy-DzUi8jg6dbRhA5fj3yUZej_JymnQyye_XcEhXaXLgje3Y4KdlxZV8ImUwcoh48QM4hkRpQ6lMVE2hWvyiRst6RDyXmfZiE7JEMx4vFR4Ztbq8y_IjdGHm_vnowIiEEV712RZILxW4EeQD0B2MImauhhqASW-uVd8T4QVt_Ehes3uKzgvs-FWUnjQUt40Ywyk8jgZc-0__gYKuMgbHZXdHaoRlwOWKXHSCecIe7OYDuw898HM46Qzejetf-nH-KEIQQRCyfUeyu1sgTZ_p-V1UV5yRlBZjC9JCZJMkHHv2rk69lHml2yvxXRPipJeT_LDQ33ut6usXr5pHXAJXa9o1lw_ZHo9zhmrqyflIwhMTiULte3ErFbHe-1dLzduVVEUVjED1GU4L4gEqHQO0eAD4qw6IsDK9-noeaVlqaD9z3yEEPdyUoiR9T-6yJ2k3lzSGuRpk17XgAId9OEikA0yCE5f3VKFip-UgQcPsC6zYzTAMOpRe91kZgrhVDv5U4w86MUgMx7RSMw1gCT0UazCDltLSqxe2yoPGbkQEBYeLr5RrSQS6Sq8bnp5EzcuNJTQP-TER

Open 1

MANY ERR 406 since a few time (don't appears with EDGE!!!)

Bonjour Depuis un certain temps, je ne sais plus quelle mise à jour, j'ai des erreurs 406 à répétition avec Firefox. C'est très pénible!! ADBlock + is disabled Celà ne se… (read more)

Bonjour Depuis un certain temps, je ne sais plus quelle mise à jour, j'ai des erreurs 406 à répétition avec Firefox. C'est très pénible!! ADBlock + is disabled Celà ne se passe pas, pour les mêmes pages avec Edge. Que faut-il faire? remettre Edge en navigateur par défaut? J'ai des exemples, mais je ne sais pas si je peux mettre les liens ici sans être censuré.

Open 1

Firefox built-in VPN won't save excluded websites

For the built-in VPN, I'm able to add websites to exclude either manually in the settings (Built-in VPN > Manage website settings) or from the webpage itself using the… (read more)

For the built-in VPN, I'm able to add websites to exclude either manually in the settings (Built-in VPN > Manage website settings) or from the webpage itself using the VPN icon. However, even when I save, if I close and re-open Firefox, the list is cleared and I have to re-add everything.

Is this normal or is there some other setting I'm missing?

Thanks.

Open

Solucion para que Firefox reconozca archivos torrent

para que Firefox te descargue los archivos torrent (no magnet) debes realizar lo siguiente: paso 1: Firefox > preferencia > descargas vas debajo del todo y pasas l… (read more)

para que Firefox te descargue los archivos torrent (no magnet) debes realizar lo siguiente:

paso 1:

Firefox > preferencia > descargas vas debajo del todo y pasas la ventana archivos y aplicaciones y veras dos opciones

Guardar archivos automáticamente Preguntar para abrir y guardar archivos

paso 2:

حُلّت 1

Can't see any widgets on Firefox 152 on Windows 11 desktop

I came to know about Firefox Widgets but can't see any on Firefox 152 on Windows 11 desktop. The option Allow Firefox to improve features, performance and stability betwe… (read more)

I came to know about Firefox Widgets but can't see any on Firefox 152 on Windows 11 desktop. The option Allow Firefox to improve features, performance and stability between updates is already checked (Screenshot attached) as suggested by users.

Open 2

The latest Mozilla update is not allow me to sign into my United Healthcare account. I was able to before. I do I resolve this?

I am not able to sign in to my United Healthcare account after update. When I put in my username or email, the message comes back as the username is incorrect. I am ab… (read more)

I am not able to sign in to my United Healthcare account after update. When I put in my username or email, the message comes back as the username is incorrect. I am able to sign on in another browser eg Microsoft Edge. Therefore, it is Mozilla browser issue. Can you help me resolve this?

حُلّت 2

Is it possible to access Settings>Accessibility>WebsiteContrast to quickly turn it on and off, by setting it as a bookmark (or quick access) rather than having to click settings and search for it each time?

Is it possible to access Settings>Accessibility>WebsiteContrast to quickly turn it on and off, by setting it as a bookmark (or quick access) rather than having to c… (read more)

Is it possible to access Settings>Accessibility>WebsiteContrast to quickly turn it on and off, by setting it as a bookmark (or quick access) rather than having to click settings and search for it each time?

Can you let me know if this is possible, or possibly add it in a future update if it is not?

I know that there are extensions that allow you to do this, but I am wary of using too many extensions because they can be a privacy vulnerability.

Open 1

Just updated Firefox now cannot lof in to banking web site

Firefox has just updated on my Windows 11 PC at around 1100 17/06/2026 and now I cannot access my Spanish banking online with Banco Sabadell. When I try to log in I get… (read more)

Firefox has just updated on my Windows 11 PC at around 1100 17/06/2026 and now I cannot access my Spanish banking online with Banco Sabadell.

When I try to log in I get a message saying 'the process cannot proceed because of security issues.'

I could log in prior to the update and I can still log in using Brave.

By process of elimination I deduced that it must be something to do with the update.

Open 7