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Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password? Thank you for your time an… (read more)

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Thank you for your time and very kind attention.

Solved 4 40

Am I able to change my email address?

I work for Mozilla, my LDAP changed a few years ago, I just noticed my Firefox is logged in as my previous LDAP . Is there any way to change this without deleting all of … (read more)

I work for Mozilla, my LDAP changed a few years ago, I just noticed my Firefox is logged in as my previous LDAP . Is there any way to change this without deleting all of my bookmarks etc.?

Thank you!!

~Abbie Reed

Solved 2 80

when i try to add secondary email to my firefox account, i receive the answer: the email account already exists?

Account --> Manage account --> add --> secondary email --> (i put the code) and then firefox returns: account already exists. this is not true.server dont cle… (read more)

Account --> Manage account --> add --> secondary email --> (i put the code) and then firefox returns: account already exists. this is not true.server dont clean the cache? i dont now.

Solved 1 50

Email address change possible?

Hello, Can you please help with the following scenario. Both, a Firefox sync master account and Firefox Relay extension are active when running the browser. So, is it pos… (read more)

Hello,

Can you please help with the following scenario.

Both, a Firefox sync master account and Firefox Relay extension are active when running the browser.

So, is it possible to change the master email addresses of both features (+ secondary email) ? I would like to use a new email address for authenticating in both features of Mozilla, but do not want to set up new accounts.

How can I do that in Firefox Sync and Relay?

Thanks for your support.

Regards jd

Solved 2 268

Primary email inaccessible, secondary verified email available — need primary email changed

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can… (read more)

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

Locked 1 197

Not access to my old email and no secondary email

I changed email adress 3 month ago and didn't update my Firefox profile. With only that adress registered (no secondary email) I cannot change to a new one or add seconda… (read more)

I changed email adress 3 month ago and didn't update my Firefox profile. With only that adress registered (no secondary email) I cannot change to a new one or add secondary because a confirmation mail are sent to my old account, that are deleted. Are there any way to change email, add phone number or .... without access to the old email account?

Locked 1 459

Changing log in gmail.

I no longer have access to the gmail i used to sign up Moxillla Account since they deleted it wrongfully. How can i change my moxilla email to another one? I tired to add… (read more)

I no longer have access to the gmail i used to sign up Moxillla Account since they deleted it wrongfully. How can i change my moxilla email to another one? I tired to add secendary email on Moxilla but i need to first fill the verification code which is sent to my now-nonexistant gmail. Please help me.

Locked 1 167

I no longer have access to the primary account email.

I no longer have access to the primary account email. I went under "manage account" tried to make the secondary email my primary, Firefox sends verficiation code to my pr… (read more)

I no longer have access to the primary account email. I went under "manage account" tried to make the secondary email my primary, Firefox sends verficiation code to my primary email. I do not have access to that email.

Please help.

Thanks Ajay

Locked 1 395

My primary email ID needs to be deleted and different one made primary.

Hello, I had my work email as my primary and used asimha.cloud@gmail.com as my secondary email. I'm no longer with that company and don't have access to that email. I'd l… (read more)

Hello,

I had my work email as my primary and used asimha.cloud@gmail.com as my secondary email. I'm no longer with that company and don't have access to that email. I'd like to use asimha.cloud@gmail.com as my primary email. The work email in question that has to be removed is - simhaaj@vmware.com.

To communicate with me, you can email me at asimha.cloud@gmail.com

Thank you. Ajay

Locked 1 286

how to change my primary email address

my old email was discontinued kanokla no longer provides the service ,so i got a gmail address and i wish to update my primary but i cant because i need a 6 digit code fr… (read more)

my old email was discontinued kanokla no longer provides the service ,so i got a gmail address and i wish to update my primary but i cant because i need a 6 digit code from my kanokla email which doesnt exist any more.so i cannot update my info because i am working towards installing Linux and i am trying to get everything in order. can you help please my new email is [email removed]@gmail.com

thankyou

Locked 1 157

Original Firefox account uses an older email now defunct and is no longer accessible.

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older … (read more)

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older email account isn't accessible. Suggestions?

Locked المُؤرشفة 1 264

E-mail used by Firefox

Firefox is sending notifications to an old email address. In my profile, the address is [email 1 removed]@live.be, but I'm receiving notifications at [email 2 removed]@sk… (read more)

Firefox is sending notifications to an old email address. In my profile, the address is [email 1 removed]@live.be, but I'm receiving notifications at [email 2 removed]@skynet.be. Can you fix this?

Locked المُؤرشفة 1 335

make secondary email primary when primary becomes unavailable

What is apparently the official Firefox policy is incredibly dumb: They provide users with that ability to add secondary email addresses, recovery codes, and authentifica… (read more)

What is apparently the official Firefox policy is incredibly dumb:

They provide users with that ability to add secondary email addresses, recovery codes, and authentification, BUT they REQUIRE access to the primary email address to make the secondary email address primary.

IF the primary email address is unavailable, the secondary email addresses, recovery codes, and authentification are completely useless for making the secondary email address the primary one.

This supposedly provides "enhanced security".

Pro Tip: If you deny ALL internet access, you will be very secure on the internet.

Not very useful, but..

Genuinely astonished that Firefox Support thinks this is not insane.

Locked المُؤرشفة 1 315