Firefox Community Forum

Firefox is not letting me access my Windows or Microsoft account. (using WIndows 11) The login popup is asking for School or Work email, which is not applicable to me. I input my usual login information and Microsoft pop-up says account does not exist. When I login to Windows, using a different desktop (Windows 10), I do not have login in issues.

What is the browser setting that needs to be updated.

For the better part of a year now I have to reinstall FireFox almost daily. It just stops opening tabs. I get a tab crashed error and the only way to get it to navigate to websites is to shut down FF and reopen it. Then at least half the time when I shut it down I get a new error that this is an old version of FF and I have to create a new profile. I'm not interested in creating a new profile. I've had this one for years and years. So then I have to use Chrome to download the FF installer again and reinstall to get it to work. I really prefer FF but it's almost unusable at this point. What is going on at Mozilla that their browser no longer works on Windows 10 or 11?

Hi, can someone please help. I just updated Firefox this morning to version 139. Then went to a bank site to download a CSV file of transactions - something I've been doing for many years. I click the button to 'Export Activity (CSV)' and then a pop-up window comes asking me if I want to open or save the file. Another window opens, headed 'Enter name of file to save to' and shows me the folders and has boxes at the bottom 'File name' and 'Save as type'. Here is where the problem starts. The 'Save as type' box usually has CSV in it, but now it's greyed out. The only option there is 'All files'. So I have to select that, and after I press OK then another window comes up giving the folder path and filename and saying 'File not found, Check the filename and try again'. I also get a Windows Security message saying 'Unauthorised changes blocked, Controlled folder access blocked firefox.exe from making changes'. I should stress again that none of this has ever happened before so I suspect it must be related to the Firefox update. I was able to download from the same site on Microsoft Edge with no problems.

I can not edit the domain address in the password save section. I can change user name and pw, but not the domain name/address. This is very annoying for sites like twitter that have now changed to x as it's not straight forward and prohibitive to my own saved information and it not allowing me to alter it in the EDIT section. Thank you for any help you can provide.

I'm using a track pad and when I find a photograph I want to save, I click the trackpad with two fingers and a menu drops down. For whatever reason, the menu is different on my laptop than it is on my desk top. Is there anyway I can customize the drop down menu's choices so they match? Thanks/LNF

Trying to sign in to synch a new firefox installation on my laptop. It just does not work. I get a 6 digit code on the Mozilla autheticator but Firefox wont accept it. I try to use the one time codes I saved years ago but firefox wont accept them. I really want to stay with firefox but it seems mpossible Help please. Many thanks Tony.

It is kinda annoying as I use the address bar also for searching. I used to select google.nl and type over it. Now, this resolving interferes and I end up with a "funny joke?zx=(numbers)&no_sw_cr=(number)" in the search bar. I suspect it has something to do with Firefox as this started with the update to 139.0.1 Thanks for any help.

Firefox 139.0.1 on windows 11

Apparently Firefox did an update (version 136.0.4) in the background while I was using Firefox on March 27. At some point I wanted to save a page to my bookmarks and realized all my bookmarks were missing. I had just used bookmarks earlier, so it had to have been an update. This happened to me before back in January 2025. I was without my bookmarks for several weeks when all of a sudden they showed up again.

I cannot use the instructions to go back to a previous profile, as the two options showing do not have my bookmarks, bookmark toolbar or customized Firefox homepage. I also cannot import my saved bookmarks to get them back. I get an error message when I attempt to do that option.

This is very frustrating, as I use my bookmarks, toolbar and customized homepage EVERY day. I have all my important links saved to bookmarks. Firefox developers need to find out why an update removes bookmarks, as this seems to be an ongoing issue with me. I've used Firefox for over 17+ years and never had bookmarks removed after an update before, so something in an update is causing this issue.

I have no idea at this point IF everything will return to normal in a few weeks like it did back in January. So right now I am without all my bookmarks. Please get this ongoing issue resolved, it's a royal pain. I need those bookmarks to maintain my daily routine for accessing financials, medical websites, etc.

Thanks for any help you can give me at this point. This is the second time it has happened.

Firefox is crashing like crazy. It happens randomly. All it says in the crash is that the crashing thread(0) aka MainThread stopped working

My latest crash reports:

bp-3166c06f-2ed0-499c-9ea7-04be50250602 6/2/2025, 5:46 AM bp-e186fc06-d969-4bb4-9e47-17aba0250602 6/2/2025, 5:46 AM bp-1eea753c-2c56-4425-a9ce-2d40e0250602 6/2/2025, 5:46 AM bp-b53804b2-e618-417a-9ac8-211580250602 6/2/2025, 5:46 AM bp-14b1b3ef-eeb0-4087-aa53-166f80250602 6/2/2025, 5:46 AM

For several weeks the Dashlane addon has been failing to function and customer service has failed to respond to all messages. Signing on was a simple matter of entering user email address, then the password. For several weeks entering user email address opens a required instruction to enter a code number set instead of the password, saying the code was sent to the email address. The email number perpetually never arrives. Neither do responses to email notices/inquires directly sent to Dashlane. Has Elon Musk fired everybody at Dashlane or is Trump in charge?

Periodically (in the nature of 2 to 5 days) my Firefox will remove a selected setting that autofills my passwords to various familiar sites. Specifically, the box labeled "Ask to save passwords", is the box that will 'uncheck' itself. I want it to stay checked. How do I make it stay checked?