Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (read more)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Asked by infodog 3 days ago

Last reply by Terry 4 hours ago

Unable to use "+ tag" to search through saved tags in address bar anymore

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro I am unable to search through tags in firefox address bar as explained here in this documentation https://sup… (read more)

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro

I am unable to search through tags in firefox address bar as explained here in this documentation https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox

with that said, the problem is only with "+ tagname" not working, as I am able to filter through bookmarks using "* bookmark" and history and tabs. However, for tag search with "+", firefox doesn't work.

Kindly help,

Here is some additional information I collected based on other similar issues that might help.

Not, sure if the search byTag function is removed from Firefox or not ??

Asked by avimehenwal 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Firefox not responding when I open the mobile hotspot on my laptop.

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be work… (read more)

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be working fine when I open hotspot, so I thought Firefox has something to do about it?

For more context, I don't have wifi connection in my new apartment, but I do have ethernet cable connection. That's why when I do need wifi for my phone I just open the mobile hotspot in my laptop. When I do, Firefox suddenly crashes/not responding and I have to close it. Same thing happens with discord, but I only lose connection, it doesn't crash. Sure I can use chrome, but all my bookmarks are all in firefox.

This only happened recently, June 2022. I didn't have any problem the month before, I was able to use hotspot while using Firefox at the same time.

Anyone have any idea whats the problem and/or how to fix? Thanks.

Asked by blob 1 week ago

Last reply by cor-el 1 week ago

not even able to open google.com in firefox, in chrome everything works fine

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure conne… (read more)

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection.

What can you do about it?

www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.


When clicking advanced button there is no way to proceed:

Someone could be trying to impersonate the site and you should not continue.

Websites prove their identity via certificates. Firefox does not trust www.google.com because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates.

Error code: SEC_ERROR_UNKNOWN_ISSUER

View Certificate

Asked by jadhavsagarpune 1 hour ago

Last reply by TyDraniu 1 hour ago

Installed Firefox 102.0 (Mac) today and now can't load pages on Reddit

M1 Mac, Macos 12.4 After installing Firefox 102.0 neither of my computers will open Reddit pages. As far as I can tell, all other sites appear to work normally and Reddi… (read more)

M1 Mac, Macos 12.4

After installing Firefox 102.0 neither of my computers will open Reddit pages. As far as I can tell, all other sites appear to work normally and Reddit functioned before the Firefox update. I restarted Firefox, restarted my computers, deleted Firefox and Reddit history and cache ... nothing so far has solved the problem. Reddit works as expected in Safari.

Any and all suggestions will be appreciated!

Asked by drewaz602 6 hours ago

Last reply by Chris Ilias 4 hours ago

Firefox on Windows 10 crashes every time it is closed (last 6 months or so).

In making this post I am following instructions found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting, which include the statemen… (read more)

In making this post I am following instructions found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting, which include the statement "Fill out the Details section of the next page..." which seems to refer to THIS page, but I see no Details section here, so I'll just put the details where they seem to apply.

Firefox Version 102, installed today, shows the same symptom I've been seeing for several weeks, perhaps months: whenever Firefox is closed, a crash report popup appears on the screen (after a minute or two). I've been submitting these on a regular basis and hoped that Version 102 would contain a fix, but the issue continues.

So today I've created some minimum-to-reproduce examples, in each case using the same setup, but closing Firefox in a different manner:

Setup: Firefox for Windows V 102 installed today. Windows 10 is up to date. I open Firefox in troubleshooting mode, which displays my home page, located on a shared server that I use for a website and other stuff I want to be able to access from anywhere. Nothing exotic, just a list of links. That works.

Then, without doing anything else (for purposes of these tests), I close Firefox via one of the following (with associated report ID):

  • Click on large X in the upper right corner of the window.
   bp-e31ef7d6-8d17-41c8-a204-0e53c0220630e
  • In the window menu, select File > Exit.
  bp-d15f97c8-267f-4550-9d42-69eb70220630
  • On the task bar, RMB on Firefox, then select 'Close window'.
 bp-39756c12-ccb7-4f83-998a-ec8030220630

My system is an HP laptop with AMD Vision A6 processor. My wife uses a Dell all-in-one on the same wired network and does not experience the crash-on-close symptom. This makes me suspect my hardware, but just tested with other browsers:

Chrome - Blocked my home page (never saw that before, but I use Firefox...) until I removed the block from Settings. Closed without crashing. Edge - Updated itself, then gave me the same "Not secure" warning as Chrome, but displayed the home page anyway. Closed without crashing.

In all cases, the link to my home page is specified as http://, not https:// My wife's system is set up the same way.

My question: How can I get Firefox to close gracefully, without spitting out a crash report 1-2 minutes later? Note that I can OPEN Firefox and use it for hours without incident, but if I close it and do something else, when I close THAT, there's the Firefox crash report window underneath.

I just ran the w3.org validator on my home page and I see that a few errors have crept in,. mostly unencoded ampersands. I'll fix those, but if that caused a problem for Firefox, would it wait until much later to crash? And why only on my system, not my wife's?

Suggestions?

Asked by Chris Beall 6 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Newest FF Portable

Got a tough one: First time I have seen this problem: FF portable has an executable out front up top, and an executable in a deeper 32-bit folder and a 64-bit folder. Any… (read more)

Got a tough one: First time I have seen this problem: FF portable has an executable out front up top, and an executable in a deeper 32-bit folder and a 64-bit folder. Any modifications to the browser, including themes and colors and appearance mods ...are displayed when you open the browser to surf, (32-bit,) but if I click from an email link - it opens the uppermost executable instead - with none of the mods I have made to the browser. (So the browser as it first appeared on install, with no/zero/nada customizations and extensions.) I cannot see how to make an email link refer to the deeper executable. Get it? Thanks for any assistance. (!)

Asked by KentClark 7 hours ago

Last reply by Dropa 7 hours ago

Cursor dissapears when i press space or `

Whenever I press space to scroll one page down the cursor dissapears. The same thing happens when I press `. As soon as I move the mouse it reappears but this is unwanted… (read more)

Whenever I press space to scroll one page down the cursor dissapears. The same thing happens when I press `. As soon as I move the mouse it reappears but this is unwanted and annoying behavior which didn't happen in the past. I'm not sure when it started happening but it hasn't been long since that. I tried restarting with all the plugins turned off but that didn't help. I'm using the latest version of FF on Win 7 x64.`

Asked by gambit1 8 hours ago

Last reply by cor-el 5 hours ago

Login Screen Won't Load

One particular website that I login to frequently in Firefox suddenly stopped opening the login screen when I click "Login." It opens in Safari and Tor browsers, but not… (read more)

One particular website that I login to frequently in Firefox suddenly stopped opening the login screen when I click "Login." It opens in Safari and Tor browsers, but not Firefox. How do I get the login screen to appear? I have disabled enabled Pop Up Windows for this site, but it still won't load the login screen. It works in Troubleshoot mode. What does that mean and how do I get it to load the login screen in normal mode?

Asked by jmm0255 9 hours ago

Last reply by cor-el 5 hours ago

My email account is jp***.info and I am having a hard time importing account.

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has becau… (read more)

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has because of security reasons and have indicated to use you as a replacement. So when I try to install this software on my computer I get an error message, indicating that the User Name is incorrect and I have verified it several times, I know it to be correct, the only thing that I can think of is that Thunderbird does not accept of ".info" into the software. If so is there a way a to get this added to the software so I can get added to the software? My next question is the ".online" extension is the I would be inquiring about as I also use that extension for my business.

Please let me know. My email address is [email]@joelsphotos.info.

Joel H.

Asked by bmw15 9 hours ago

Last reply by Dropa 7 hours ago

Secure Connection Failed-I was a victim of Microsoft computer scam

Please help me! Last week, was the victim of a computer scam. I called the 888# pop-up on screen. Looked so real w/MS logo and MS defender logo. I stupidly gave my IP add… (read more)

Please help me! Last week, was the victim of a computer scam. I called the 888# pop-up on screen. Looked so real w/MS logo and MS defender logo. I stupidly gave my IP address, name, cellphone #, (which I reported to MS fraud division and the FBI). (I installed a VPN, after the fact.) I can't believe I was so taken in by this guy.

  I went to my bank in person and gave them my new email address.  I tried to log in to my online banking today. Message "Secure Connection Failed. You are not securely connection to this site.Your connection to this site is not private. Information you submit could be viewed by others (like passwords, messages, credit cards, etc.) "
Now, I'm terrified that this scammer has access to my computer.
I'm afraid to access my online banking. He may even have access to my other online accounts, such as my cable, retail stores, etc. where I changed my email addresses and passwords.
Even if I can get "securely connected" how do I know I'm safe from these guys who have my IP address?
 What can I do?  Can someone please help me? Or make a suggestion as to where I can go to resolve this (if possible?
 Thank you so much.

Asked by seena_s22 9 hours ago

Last reply by cor-el 5 hours ago

Sending Outlook 365 Message to Notes 365 is failing today. Worked yesterday.

When using 365 Outlook, I was sending message to Notes 365. It was working yesterday, but is failing today. I get the message noted below: "We're sorry. We couldn't fet… (read more)

When using 365 Outlook, I was sending message to Notes 365. It was working yesterday, but is failing today. I get the message noted below:

"We're sorry. We couldn't fetch your notebook. Please try again later. Details Error: The operation is insecure.Date: 2022-06-30T20:50:27.878ZSession ID: 0b74e553-3b1a-4c21-be65-b0f493b11951"

I was able to Edge to get it to work - but want to use Mozzilla...

Asked by jacquelinepilcher 11 hours ago

Last reply by jonzn4SUSE 9 hours ago

Suppress Autofill

I am using Ancestry.com - and Firefox keeps trying to autofill fields it has no business with or understanding of. While autofill is handy at times, it's a downright nui… (read more)

I am using Ancestry.com - and Firefox keeps trying to autofill fields it has no business with or understanding of. While autofill is handy at times, it's a downright nuisance - making my research way more tedious because I have to continually erase its autofilled data as erroneous. Is there a simple and temporary way to stop autofill?

Asked by lptemple 11 hours ago

Last reply by Dropa 7 hours ago

Error 401

Why do I get " 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied." when I try an access… (read more)

Why do I get " 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied." when I try an access doddrv.com?

Asked by Bill 13 hours ago

Last reply by cor-el 10 hours ago

Where is the Export Login file saved?

Where is the Export Login file saved? I am concerned about Warning message: Warning: Your passwords in the exported file will not be encrypted and will be in a readable f… (read more)

Where is the Export Login file saved? I am concerned about Warning message: Warning: Your passwords in the exported file will not be encrypted and will be in a readable form to anyone who can view this file. Do not upload online, email or share the exported file. Delete this file when finished. Export login data from Firefox

view this file. Do not upload online, email or share the exported file. Delete this file when finished.

Asked by saragerstl 13 hours ago

Last reply by cor-el 11 hours ago

Not able to open Firefox

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found SECMOD_locked Module Has Removable Slots could not be located in the dynamic link libr… (read more)

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found

SECMOD_locked Module Has Removable Slots could not be located in the dynamic link library C:\Program Files couldn't load XPCOM Mozila Firefox ul.dll

Asked by drnnvaughn 13 hours ago

Last reply by jscher2000 - Support Volunteer 12 hours ago