When I go back to a saved draft message, I accidentally click return and the whole message disappears.

I go back to a message that's saved as a draft and often automatically click return rather than clicking edit. I click return and the entire draft message disappears. P… (read more)

I go back to a message that's saved as a draft and often automatically click return rather than clicking edit. I click return and the entire draft message disappears. Please change the code so this doesn't happen! Thank you.

Open

Unable to find saved e-mail

Hello there! Before posting this question, I explored several online articles about missing unsent e-mail but was not able to find a suitable answer. I composed a long, d… (read more)

Hello there! Before posting this question, I explored several online articles about missing unsent e-mail but was not able to find a suitable answer.

I composed a long, detailed business message to be later sent, so I saved it. Unfortunately, I cannot recall if I clicked on "save" or "save as", yet I have not been able to locate the save the message. Moreover, despite not recalling under what name or where I saved, I am 100 percent sure it was saved. I remember the save dialog completing successfully.

I have performed the following steps:

1) Looked under drafts under each of my distinct e-mail addresses; not found 2) Looked under each other folder of every single account; not found 2) searched for more than one keyword I remember from the e-mail; not found

Where is this file? I certainly did not deleted, and even if I had accidentally done so, I believe I would have found it under "trash"

Please assist.

thank you,

Martin

Open

I use aol e mail in UK. Additional verification and to get in now requests remove ad blocker and allowJava script. Is this right?

Aol e mail uk. I have used aol e mail and Firefox for years. When set it has allowed me in automatically on my own computers without the password. Now it asks for additi… (read more)

Aol e mail uk.

I have used aol e mail and Firefox for years. When set it has allowed me in automatically on my own computers without the password.

Now it asks for additional verification 2 stage to get into aol, and this works on my work computer. However on my own desktop and laptop on Windows 10 it does not now let me in even trying to go through the verification.

There is no phone or chat support in UK for aol that I have found.

Two suggestions it makes is to remove ad blockers, which I am not keen on, presumably this is pop ups, and allow Java script which I do not know anything about.

Please can you help. Aol suggests using other devices but what about my own computers?

Open

Amazon A to Z does not work in Firefox browser.

Amazon A to Z is not working in my Firefox browser. I can open the website, but I cannot use it properly. Please help me find out why Amazon A to Z is not working in Fire… (read more)

Amazon A to Z is not working in my Firefox browser. I can open the website, but I cannot use it properly. Please help me find out why Amazon A to Z is not working in Firefox and how I can fix it.

Open

Why can't I see my emails in Thunderbird for Android ?

Hello I'm a longtime user and regular supporter of Thunderbird for Desktop. I have installed Thunderbird for Android on my smartphone. I have exported my settings from Th… (read more)

Hello I'm a longtime user and regular supporter of Thunderbird for Desktop. I have installed Thunderbird for Android on my smartphone. I have exported my settings from Thunderbird for Desktop & imported the QR code in Thunderbird for Android. Thunderbird for Desktop asks for a password. Why doesn't Thunderbird for Android ask for a password ? What am I doing wrong ?

Why can't I see my emails in Thunderbird for Andoid ? 

Now when I try to Get Messages in Thunderbird fo Desktop the following message is displayed : "The certificate for mail.first-rate.info is not valid for that server. Someone could bee trying to impersonate the server and you should not continue." So now I can't see my emails on Thunderbird for Desktop. What do I have to do to be able to see my emails ?

Open 1

Firefox not allowing Dell.com to update my Dell computer

Dell updates to my Dell computer are blocked 'Problem loading page': The page isn’t redirecting properly Firefox can’t connect to the server at www.dell.com What can you … (read more)

Dell updates to my Dell computer are blocked

'Problem loading page':

The page isn’t redirecting properly

Firefox can’t connect to the server at www.dell.com What can you do about it?

The site could be temporarily unavailable or too busy. Try again in a few moments.

Open 3

I can't import/sync my Chrome bookmarks to Firefox

I recently downloaded Firefox and was trying to import all of my Chrome data, including my bookmarks. For some reason when I go to import my browser data, there isn't eve… (read more)

I recently downloaded Firefox and was trying to import all of my Chrome data, including my bookmarks. For some reason when I go to import my browser data, there isn't even a option to import bookmarks. One of my other chrome accounts has the option to import bookmarks (a old work account I no longer use anymore), but my personal account just doesn't have it. Am I missing a step in this process or is there something I need to do on chrome to make my bookmarks accessible to Firefox? I really don't want to go in a manually add all my bookmarks..

Open 5

White line at the top of fullscreen window

I'm not sure when it started happening, but whenever I'm watching something full screen, or just full screening, Firefox on Mac, there's this thin white line at the top o… (read more)

I'm not sure when it started happening, but whenever I'm watching something full screen, or just full screening, Firefox on Mac, there's this thin white line at the top of the window that's very distracting. Has this been happening to anyone else and does anyone else know how to get rid of it?

Open 5

Web sites not Loading

Recently any web site that runs Java scripts will not load in my browser unless I have VPN turned on. The web sites used to load with no problem. I don't know what's goin… (read more)

Recently any web site that runs Java scripts will not load in my browser unless I have VPN turned on. The web sites used to load with no problem. I don't know what's going on. Can anyone help me with this issue. ML

Open

Recovering profiles

Had to restore entire backup image of C: (boot) SSD that was saved on an external USB drive. I had been using FF 156, but the image restored FF 155. My FF profile is al… (read more)

Had to restore entire backup image of C: (boot) SSD that was saved on an external USB drive. I had been using FF 156, but the image restored FF 155. My FF profile is always stored on D: (internal HDD).

I launched FF and got a message that my profile was created with a newer version of FF and might not be compatible. The only option was to create a new profile or exit. I created a new profile but when FF opened I had no direct access to my existing profile on D: HDD. It wasn't listed when I clicked the Profiles button on the toolbar.

Came across a site that said to run Start>Run>firefox.exe - P. A box opened that listed both the newly created profile and my existing one on D: HDD. I selected the profile on D: and FF launched without any problems - everything fully restored. So if the existing profile is compatible, why was it so difficult to select it?

How 'bout this..? When FF detects that an existing profile was made with a newer FF version than currently running, why not give the user the option to install the latest FF update on that same message screen, in addition to the option to create a new profile? Then just relaunching FF after the update should allow an existing profile to be selected/used. Obviously existing profiles are compatible with FF updates since everything still works after routine updating.

Exact same thing happened with Thunderbird after reimaging C: because an older version was restored. I tried running thunderbird,exe -P without knowing if that would even work, and it easily allowed me to restore all 5 of my mailbox profiles with thousands of emails that are stored on D: in seconds.

Please make things easier...!

Open 2

google videos are all of a sudden displaying white/yellow

Video is sent from my iPhone to Google Photos. The videos are perfect on the camera but washed out and streaked yellow/white when I watch them on the computer, which is W… (read more)

Video is sent from my iPhone to Google Photos. The videos are perfect on the camera but washed out and streaked yellow/white when I watch them on the computer, which is Windows 11 . They have that overexposed look. This is an all of a sudden issue. I have never had this problem before. I am able to see the videos using Chrome with no issue. I've updated what I can and nothing seems to work. Anyone having the same issue? Also, some of the older videos that were fine are displaying in the same way now.

Open