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How to remove "lpcloudsvr302.com" from firefox?

Posted

It automatically pops.

It automatically pops.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • 5.1.20913.0
  • VLC media player Web Plugin 2.0.6
  • Nitro PDF Plug-in for Firefox and Chrome
  • NPWLPG
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

hello kpy4e, if you get unsolicited popups that might be a sign of malware active on your system. please perform these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

hello kpy4e, if you get unsolicited popups that might be a sign of malware active on your system. please perform these steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]

Helpful Reply

Thank you for the reply.

Yes, I have already tried 1. and 2. but without success.

I am a bit reluctant to try 3. because I have concerns regarding the safety of those tools.

Thank you for the reply. Yes, I have already tried 1. and 2. but without success. I am a bit reluctant to try 3. because I have concerns regarding the safety of those tools.
Manojit Ghosh 8 solutions 103 answers

What softwares did you install in your pc just before the problem started?

What softwares did you install in your pc just before the problem started?
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

do you have any particular concern? those tools are recommended in mozilla's guide to troubleshoot malware (How do I get rid of malware?), malwarebytes is a reputable AV-vendor and adwcleaner a small but effective tool against the most common browser hijackers which - in my experience - yields very good results.

do you have any particular concern? those tools are recommended in mozilla's guide to troubleshoot malware ([https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware How do I get rid of malware?]), malwarebytes is a reputable AV-vendor and adwcleaner a small but effective tool against the most common browser hijackers which - in my experience - yields very good results.

Helpful Reply

Thanks, if they are endorsed by Mozilla I will give it a shot.

In principle I am overly careful of what I install on my computer and hence I am surprised that I have this problem in a first place.

Many many thanks guys for the assistance.

Thanks, if they are endorsed by Mozilla I will give it a shot. In principle I am overly careful of what I install on my computer and hence I am surprised that I have this problem in a first place. Many many thanks guys for the assistance.
alexalexthehuman 0 solutions 2 answers

I also have this problem. It started today. The weird thing is, I didn't install anything. I haven't even started my computer in about two weeks.

What I did "install" was the forced Windows update.

I also have this problem. It started today. The weird thing is, I didn't install anything. I haven't even started my computer in about two weeks. What I did "install" was the forced Windows update.

Question owner

Yes, I have not installed anything either except the usual Windows updates. I have tried the following so far:

1. Uninstalling recently installed software - nothing to uninstall 2. Firefox reset - no joy 3. ADWcleaner - no joy 4. Installed firefox add-on for blocking specific addresses - blocks it but still opens a new tab - not an elegant solution

I will try more stuff and will report on outcomes....

Yes, I have not installed anything either except the usual Windows updates. I have tried the following so far: 1. Uninstalling recently installed software - nothing to uninstall 2. Firefox reset - no joy 3. ADWcleaner - no joy 4. Installed firefox add-on for blocking specific addresses - blocks it but still opens a new tab - not an elegant solution I will try more stuff and will report on outcomes....
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

can you run a scan with the tool from http://sourceforge.net/projects/hjt/ and paste the log into a reply here?

can you run a scan with the tool from http://sourceforge.net/projects/hjt/ and paste the log into a reply here?
alexalexthehuman 0 solutions 2 answers
http://pastebin.mozilla.org/4171501

Modified by alexalexthehuman

philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23504 answers

hey alex, unfortunately there isn't something particularly suspicious that i can discover in your log file (however i'm no security expert either).

in order to narrow down the problem, would you be willing to do some further troubleshooting? if so try to see if the issue is also apparent...

  1. in a new profile: Profile Manager - Create, remove, or switch Firefox profiles
  2. after a clean reinstall of firefox: Clean reinstall
  3. when you boot windows in safemode (with networking mode): http://windows.microsoft.com/en-US/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
hey alex, unfortunately there isn't something particularly suspicious that i can discover in your log file (however i'm no security expert either). in order to narrow down the problem, would you be willing to do some further troubleshooting? if so try to see if the issue is also apparent... # in a new profile: [[Use the Profile Manager to create and remove Firefox profiles]] # after a clean reinstall of firefox: [[Forum Response - Clean reinstall|Clean reinstall]] # when you boot windows in safemode (with networking mode): http://windows.microsoft.com/en-US/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Modified by philipp