Firefox shuts down Windows Vista
I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self down. It doesn't happen when you re on any other sites, just FB. We tried FB on IE & Chrome, and nothing goes wrong. We prefer FF over the others, but this has has us perplexed. Has anyone else seen this before?
Additional System Details
- Citrix Online App Detector Plugin
- Shockwave Flash 11.9 r900
- Google Update
- Google Talk Plugin Video Accelerator version:0.1.44.29
- Version 184.108.40.20610
- Next Generation Java Plug-in 10.45.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 11.0.05
- ActiveTouch General Plugin Container Version 105
- VLC media player Web Plugin 2.0.6
- Plug-in for Workspace utilities
- Plug-in for Workspace Webmail
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
- MetaStream 3 Plugin r4
- Shockwave Flash 9.0 r45
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
You mentioned it just started happwning. where there any updates recently to plugins? If so you can run it in safe mode?
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
(If you're using an added theme, switch to the Default theme.)
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.