Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Shock wave 11.8.800.94 keeps crashing in Firefox 22.0 with Windows 7 Home Premium

  • 22 replies
  • 179 have this problem
  • 27835 views
  • آخر ردّ كتبه thetoffee

more options

locking this outdated thread - please start your own questions thread here - https://support.mozilla.org/en-US/questions/new

After several minutes on a webpage that uses Shockwave, the page will crash and the browser will freeze. Then I get an error message saying a plugin has stopped working and asks if I want to continue or stop the plugin. I have been unable to get the page to startworking again. It requires me to quit Firefox and restart the browser.

Modified by the-edmeister

All Replies (2)

more options

This is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox? Note the specific folder path for 32-bit vs. 64-bit Windows (both folders exist on 64-bit Windows, but Firefox only uses the Flash plugin in the SysWOW64 path).

more options

I have the same problem and agree it has been going on for far too long. Also while watching youtube there is a lot of buffering and I cannot go to full screen. However when I change to Internet Explorer I have no problem. I like the Firefox set up but am really really getting frustrated and will probably end up changing my browser setting.

  1. 1
  2. 2