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I cannot sign in to the account.

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Hi, I am experiencing the following issues: Windows PC: When attempting to log in, I get a message stating, "Your account has been locked." Android App/Site: The page takes approximately 20 seconds to start loading. My phone is Xiaomi 14T Pro. Could you please look into this? Thank you.

Hi, I am experiencing the following issues: ​Windows PC: When attempting to log in, I get a message stating, "Your account has been locked." ​Android App/Site: The page takes approximately 20 seconds to start loading. My phone is Xiaomi 14T Pro. ​Could you please look into this? Thank you.

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