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I had to factory restore my computer and now I can't access my passwords, I do not have a profile setup

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Thea G
Thea G

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system. Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system. Can you help me? I put all of my important documents in Dropbox and now I can;t access that either. Anything you can do is appreciated. Thea Giardina [edited email from public community support forum]

Modified by James

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