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Not getting email conformation codes

  • 1 (رد واحد)
  • 0 have this problem
  • 7 views
  • آخر ردّ كتبه Dropa

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I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again.

checked both on my mail app and on the web like the support page suggested.  I also added "accounts@firefox.com" to my whitelist and checked my spam folder.

I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option.

Any help would be great.

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again. checked both on my mail app and on the web like the support page suggested. I also added "accounts@firefox.com" to my whitelist and checked my spam folder. I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option. Any help would be great.

All Replies (1)

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The primary login email is the one that is set to receive the password reset. But if you can't get or log in to that email account to get the reset then there's nothing more anyone can do as that is consider a lost account.