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Uninstalled and reinstalled Firefox and now my saved passwords are gone

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Today I unistalled firefox on my windows laptop and then installed it again. Now my saved passwords are gone.

1. can I get them back? 2. if I can't - will the passwords be erased on all firefox servers so that no one can access the information? I hope so...

Thanks for you assistance

Today I unistalled firefox on my windows laptop and then installed it again. Now my saved passwords are gone. 1. can I get them back? 2. if I can't - will the passwords be erased on all firefox servers so that no one can access the information? I hope so... Thanks for you assistance

All Replies (1)

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Hi, normally Firefox will give you the choice whether to remove your data when you uninstall. Hopefully you didn't do that?

If the reinstallation process didn't discover your existing data (profile), and instead created a new one, did you already try connecting to a Firefox Account to see whether Sync brings back your logins?


In case your Firefox felt the need to create a new profile, you could check for an older one.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?